Serenity Mental Health Centers

Serenity Mental Health Centers

Outpatient psychiatry with TMS and ketamine.

Client Sales Lead

Full-TimePosted on 9/23/2026
$60k/yr
Junior, Mid
Colorado Springs, CO, USA
In Person

About the job

Requirements
  • High school diploma or GED.
  • At least 2 years of sales experience.
  • At least 3 years of full-time customer service experience, ideally in leadership roles.
  • Leadership experience or the ability to guide and motivate others.
  • Communication, problem-solving, and emotional intelligence skills.
  • Ability to remain calm and effective under pressure.
Responsibilities
  • Build supportive relationships with individuals beginning their journey.
  • Educate and guide individuals to take the next steps toward their goals.
  • Address concerns with patience and confidence to ensure progress.
  • Model excellent service and communication for the team.
  • Adapt and step into other roles when needed to support the team.
Desired Qualifications
  • Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring.

About the company

Serenity Mental Health Centers

Serenity Mental Health Centers

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Serenity Mental Health Centers runs outpatient psychiatric clinics in 29 locations across multiple states, delivering advanced treatments for difficult-to-treat mental health conditions. Its main services are transcranial magnetic stimulation (TMS), ketamine therapy (esketamine/Spravato), and medication management, provided in a comfortable spa-like setting. It differentiates itself by offering TMS for non-depression conditions and by focusing on personalized interventional psychiatry with reported high treatment response and remission rates. The goal is to broaden access to these therapies and expand the multi-state network to help more patients.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

2017

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Simplify's Take

What believers are saying

  • Serenity opened Alexandria in June 2026 and planned Leesburg later that summer.
  • Florida Blue in-network status, announced January 2026, opened access across Jacksonville, Nocatee, Lake Mary, Orlando.
  • June 2026 Serenity hired Trevelino/Keller, signaling aggressive national brand expansion and patient acquisition.

What critics are saying

  • BBB rated Serenity F on September 5, 2026, with 17 complaints and 16 unanswered.
  • September 2, 2026, Serenity reported intermittent phone outages from a Google Cloud disruption.
  • Ketamine reimbursement scrutiny and prior authorization pressure can crush clinic economics within 12 months.

What makes Serenity Mental Health Centers unique

  • Serenity bundles TMS, ketamine infusion, and psychiatry under one outpatient roof.
  • June 2026 Alexandria opening extended its under-one-roof protocol into Northern Virginia.
  • Serenity markets unusually broad TMS use for depression, anxiety, PTSD, OCD, and bipolar disorder.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Paid Holidays

Employee Referral Bonus

Training Programs

Professional Certification Support

Professional Development Budget