Intelcom | Dragonfly

Last-mile e-commerce carrier using logistics technology

Operations Coordinator

Shipping & ReceivingConfirmed live in the last 24 hours

Part-timeSaint-Georges, QC, CanadaNo salary listedIn-person

About the Job

Requirements

Ability to follow standard operating procedures and health and safety protocols.
Ability to perform data entry, maintain accurate records, and complete required documentation.
Ability to respond to customer inquiries by phone and email.
Ability to work in a clean, organized, and safe warehouse environment.

Responsibilities

Unload trailers and verify freight against manifests.
Scan, sort, and process packages, including defective items and returns.
Perform van audits and support sorting operations.
Supervise shipping, receiving, dispatch, and inventory management activities.
Maintain warehouse systems and operational efficiency.
Process declarations and complete required documentation according to standard operating procedures.
Manage customer pickups and assist with customer reception.
Resolve delivery issues by following standard operating procedures and coordinating with relevant teams.
Escalate special cases to management when needed.
Print labels and prepare required documentation.
Process broker declarations and return shipments to customers.
Prepare daily reports and maintain accurate records.
Perform data-entry tasks as needed.
Assign and monitor work tasks, including reviewing Power BI reports.
Train and coach new employees.
Collaborate with operations teams to maintain quality standards.
Complete tasks assigned by the supervisor as needed.
Maintain a clean, organized, and hazard-free work environment.
Provide support to customers and IDC personnel.
Respond to customer inquiries by phone and email.
Process customer service requests by email.
Clean and organize the work area and warehouse.

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.

Your Role: At the Heart of the Chain

Fonctions principales :

Décharger les remorques et vérifier le fret par rapport aux manifestes

Scanner, trier et traiter les colis, y compris les articles défectueux et les retours

Effectuer des audits de fourgonnettes et soutenir les opérations de tri

Superviser l'expédition, la réception, l'expédition et la gestion des stocks

Maintenir les systèmes d'entrepôt et assurer l'efficacité opérationnelle.

Traiter les déclarations et remplir la documentation requise conformément aux procédures opérationnelles standard

Gérer les ramassages des clients et (assistance à la réception du client)

Résoudre les problèmes de livraison en suivant les SOP et en coordonnant avec les équipes concernées

Faire remonter les cas spéciaux à la gestion au besoin

Imprimer les étiquettes et préparer la documentation requise

Traiter les déclarations des courtiers et les expéditions de retour aux clients

Préparer des rapports quotidiens et maintenir des dossiers précis

Effectuer des tâches de saisie de données au besoin.

Attribuer et surveiller les tâches de travail, y compris la révision des rapports Power BI

Former et encadrer les nouveaux employés

Collaborer avec les équipes des opérations pour maintenir les normes de qualité

Accomplir les tâches assignées par le superviseur au besoin

Maintenir un environnement de travail propre, organisé et sans risques

Respecter tous les protocoles de santé et sécurité

Offrir du soutien aux clients et aux IDC

Répondre aux demandes des clients par téléphone et courriel

Traiter les demandes de service à la clientèle par courriel

Nettoyer et ranger son espace de travail ainsi que l’entrepôt.

Toutes autres tâches connexes.

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Why Join Intelcom | Dragonfly?

Short- and medium-term growth opportunities
Comprehensive group insurance
Group RRSP program
Employee Assistance Program…

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

About the Company

Intelcom | Dragonfly

Last-mile e-commerce carrier using logistics technology

Intelcom delivers last-mile logistics for e-commerce across Canada using a combination of internal teams and a network of independent contractors. Its service handles the final leg of delivery with routing, tracking, and performance management enabled by its logistics technology. The company differentiates itself through its country-wide network and its own technology stack, which together improve efficiency and reliability of deliveries. Its goal is to keep increasing operational efficiency and plan for the future by continually advancing logistics technology to better serve merchants and their customers.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Montreal, Canada
Founded: 1986

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