We are looking for a Boutique Supervisor (4-month contract, renewable) with excellent interpersonal and communication skills to drive, motivate and lead the team to deliver personalized shopping experience with customers. Reporting to Manager, Retail, you will be responsible for driving operational excellence and achieving revenue target.

Key Responsibilities

Support the team to achieve sales targets and KPIs to maximize business
Embody Peninsula Service Principles and standard to reflect luxury brand image at all times
Lead the team to deliver high quality of customer service, retain loyalty customer and build up customer database for clienteling
Handle daily store operation, administration, management and maintain brand image
Implement branding and marketing promotions
Take care of the stock inventories in an organized way and ensure the figures according to the Company’s internal procedures
Assist in ad-hoc projects as assigned

Job Requirements

Minimum 4 years of relevant experience in luxury retail industry
Self-motivated and KPI driven, willing to aim higher and able to work under pressure
Good command of spoken English, Chinese & Mandarin
Proficient in MS Office and Chinese Word Processing, especially in MS Excel
Immediate available is preferred

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About the company

The Hongkong and Shanghai Hotels, Limited operates luxury hospitality and real estate assets, owning and running Peninsula-branded hotels in prime locations across Asia, the US, and Europe, with additional developments in London and Istanbul. It manages hotel operations and owns related commercial properties, clubs, and tourism assets to offer premium accommodations, services, and experiences. Its differentiators include a long history since 1866, a global collection of iconic Peninsula properties, and ownership of diverse assets like attractions such as The Peak Tram, enabling an integrated luxury brand experience. Its goal is to provide high-end hospitality and related real estate experiences while growing a portfolio of landmark properties and attractions that attract affluent travelers and investors.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Central and Western District, Hong Kong

Founded

N/A

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Simplify's Take

What believers are saying

1H 2026 profit returned to HK$23 million after a HK$289 million loss.
Greater China RevPAR rose 29% and the US rose 16% in 1H 2026.
Board-approved HK$2.1 billion renovations reinforce long-term pricing power and asset relevance.

What critics are saying

The Thailand dispute over Peninsula Bangkok remains unresolved since 2019, threatening management rights.
HK$2.1 billion renovations at Hong Kong and Tokyo will disrupt earnings through 2026.
A weak China or Japan luxury cycle would crush returns at newly ramped hotels.

What makes The Hongkong and Shanghai Hotels unique

The Peninsula brand still commands premium rates across Greater China, the US, and Europe.
HSH owns irreplaceable trophy assets: Peninsula Hong Kong, Tokyo, London, and Istanbul.
The Peak Tram and commercial properties diversify cash flow beyond hotel rooms.

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Benefits

Flexible Work Hours

Paid Vacation

Bus transit reimbursement

The Hongkong and Shanghai Hotels

Boutique Supervisor

About the job