T

TekSynap

Government IT services and information management

Journeyman Computer User Support Specialist

Full-TimeDeadline 10/4/27
$50k - $60k
Mid, Senior
Bachelor's
Nellis AFB, NV, USA
In Person
IT OperationsIT Service Desk & End User Support
No H1B Sponsorship
US Citizenship, US Top Secret Clearance Required

About the job

Requirements
  • Active Top Secret/Sensitive Compartmented Information clearance is required.
  • Active Information Assurance Manager (IAM) I certification is required.
  • A minimum of three to five years of experience in information technology or a related field is required.
  • A Bachelor of Science degree in Computer Science or Information Technology, or equivalent experience, is preferred.
  • Prior performance in roles such as System Administrator, Network Administrator, or Information Technology/Assurance Specialist is required.
  • Eligibility for access to Special Access Program Information is required.
  • Willingness to submit to a counterintelligence polygraph is required.
  • U.S. citizenship is required.
  • The employee must comply with vaccination requirements mandated by contract, applicable law, or regulation.
  • The employee may be subject to drug screening.
  • The employee must regularly grip, handle, or feel; reach with hands and arms; talk or hear; stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
  • The employee must lift up to 10 pounds regularly, and frequently lift up to 25 pounds and up to 50 pounds.
  • The employee must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Responsibilities
  • Provide end-user support by identifying, researching, and resolving technical problems; respond to telephone, email, and personnel requests; and document, track, and monitor issues through timely resolution.
  • Install and support commercial software and related upgrades.
  • Update the solutions database with applicable resolutions.
  • Troubleshoot problems; install and configure hardware and software to computing standards; and provide client support for network and desktop systems.
  • Monitor and enforce IT policies and procedures.
  • Assist with setting up new users in Identity Management (IDAM) and multiple-level security Lightweight Directory Access Protocol (LDAP) profiles.
  • Install and configure computers, monitors, network infrastructure, and peripherals such as printers and scanners.
  • Maintain, upgrade, and repair PCs, laptops, and Windows desktop applications across systems.
  • Work a day shift Monday through Friday and, when requested, work evenings and weekends to meet program and contract needs.
  • Travel less than 10%.

About the company

T

TekSynap

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TekSynap delivers information management and IT services for Federal, state, and local government customers. It helps agencies plan, implement, and manage information technology environments that support rapid technological change, focusing on scalable data management, systems integration, and agile delivery. Its approach blends the structure and process of large organizations with the flexibility and cost efficiency of smaller teams to meet government requirements. The company's differentiator is its founders’ deep government experience and track record across major deployments (e.g., Department of Veterans Affairs), which informs a pragmatic, customer-focused delivery model. TekSynap’s goal is to help government clients move quickly and effectively using the right information technology to support their mission while balancing performance and cost.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Reston, Virginia

Founded

2008

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Simplify Jobs

Simplify's Take

What believers are saying

  • USITC awarded a five-year, $139.9 million IT modernization contract on July 15, 2026.
  • NASA SEWP VI opens a ten-year, $20 billion-per-category ordering channel.
  • H-TAP and ShearTek expand direct-award pathways across House and 8(a) federal work.

What critics are saying

  • TekSynap filed WARN notices for 69 layoffs on August 14, 2026.
  • The wireless contract ends by September 29, 2026, exposing fragile revenue concentration.
  • A GAO protest against VA solicitation 36C10B26R0025 stays open through November 23, 2026.

What makes TekSynap unique

  • TekSynap won Alliant 3's first USITC task order on July 15, 2026.
  • TekSynap secured NASA SEWP VI Categories A and B on July 30, 2026.
  • TekSynap launched ShearTek with Shearwater on September 15, 2026, adding 8(a) access.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • 401(k) Retirement Plan
  • 401(k) Company Match
  • Paid Vacation
  • Paid Holidays

Company News

ExecutiveBiz
Sep 16th, 2026
Shearwater & TekSynap form sba-approved ShearTek joint venture.

Shearwater & TekSynap form sba-approved ShearTek joint venture. by Miles Jamison September 16, 2026, 11:48 am * ShearTek is designed to give contracting officials an acquisition route for enterprise IT and mission-support work * Shearwater contributes Native Hawaiian Organization 8(a) status and direct-award eligibility * TekSynap brings cleared personnel and federal delivery experience Enterprise federal IT provider TekSynap and Shearwater, a Ho[[ʻ]]oilina Foundation subsidiary, have launched ShearTek Government Services, a Small Business Administration-approved 8(a) mentor-protégé joint venture. What does TekSynap & Shearwater bring to the venture? TekSynap said Tuesday it brings technical expertise, federal delivery capabilities and cleared personnel. It also contributes quality certifications earned from working with the defense, intelligence, health, state and civilian sectors. TekSynap's recent work for the Nuclear Regulatory Commission includes enterprise IT operations, cybersecurity, engineering, cloud and modernization services under the agency's Systems, Network and Related Cross-Cutting Services, or SNCC, 2.0 program. Shearwater adds its Native Hawaiian Organization 8(a) status and direct-award eligibility, as well as a community-focused mission model. ShearTek is the latest mentor-protégé venture involving Shearwater, which previously partnered with Tria Federal to form Olakino Solutions, an 8(a) joint venture focused on federal health IT. Fabian Plath, chief growth officer at TekSynap, said the partnership is focused on supporting federal customers' mission needs, helping speed up outcomes, cut procurement friction and deliver secure, scalable technology at the pace their missions demand. What capabilities will ShearTek provide? ShearTek is meant to help agencies modernize or replace aging systems, close cybersecurity gaps and move toward the cloud and other advanced technologies. For contracting officers and procurement officials, the joint venture offers a faster acquisition route for enterprise IT and mission-support work without sacrificing the scale or rigor a federal environment demands. Stephen Chvala, chief strategy officer and president of Shearwater, said the venture is intended to enable agencies to act faster without sacrificing mission performance by pairing Shearwater's 8(a) acquisition advantages with TekSynap's delivery capabilities.

Technical.ly
Aug 24th, 2026
IT contractor TekSynap warns 69 employees of potential layoffs.

IT contractor TekSynap warns 69 employees of potential layoffs. The Reston company is looking for alternative assignments to keep the engineers and project managers on board as a federal contract ends. Sixty-nine workers at an IT federal contractor are facing layoffs as a defense contract is coming to an end. TekSynap, which is headquartered in Reston and employs more than 1,000 people, announced in its federally required Worker Adjustment and Retraining Notification (WARN) that the company is "actively evaluating" other available work to avoid layoffs. Affected employees, who are located across the US, include engineers, product managers and analysts. Layoffs would happen across October, November and December, based on the remaining work in what the company calls its "wireless" contract, per the filing. It's unclear exactly what work that refers to. Only one active TekSynap contract related to wireless appears in the USAspending.gov database. It's with the Department of War's health agency, to install new wireless network infrastructure - and is scheduled to end Sept. 29. TekSynap did not respond to a request for comment. A WARN doesn't necessarily mean the jobs will definitely be cut. It's common for government contractors to file this kind of notice when contracts are nearing their end (or pending renewal), as leaders determine if it's possible to keep workers employed, since federal rules require advanced notice of large-scale layoffs. It happens a lot during government shutdowns. TkSynap has won 1,905 contracts valued at $1.1 billion since its founding in 2008, including IT services for the Nuclear Regulatory Commission, Department of Interior and the General Services Administration, in addition to its defense work. Several new contracts were announced this summer.

TekSynap
Jul 31st, 2026
TekSynap appoints Brent Newman as Vice President of Talent Acquisition.

TekSynap appoints Brent Newman as Vice President of Talent Acquisition. RESTON, Va., July 31, 2026 - TekSynap, a leading provider of innovative IT solutions supporting federal government and defense missions, today announced the appointment of Brent Newman as Vice President of Talent Acquisition. Brent Newman brings more than 18 years of experience leading talent acquisition organizations supporting federal government, corporate, and commercial programs. Prior to joining TekSynap, he spent seven years at GovCIO, where he led the company's talent acquisition organization and helped build a high-performing recruiting function. Throughout his career, he has earned a reputation for developing effective recruiting strategies, building strong partnerships, and delivering exceptional hiring results across technical and operational organizations. As Vice President of Talent Acquisition, Newman will lead TekSynap's enterprise recruiting organization, with responsibility for advancing the company's talent acquisition strategy, enhancing the candidate experience, and building scalable recruiting programs that support TekSynap's continued growth across the federal marketplace. "Brent's proven ability to build high-performing talent acquisition organizations makes him an outstanding addition to our executive leadership team," said Kamran Jinnah, Chief Executive Officer of TekSynap. "As TekSynap continues to grow and pursue increasingly complex opportunities across the federal marketplace, attracting and retaining exceptional talent remains one of our highest priorities. Brent brings the strategic vision, leadership, and operational excellence needed to strengthen our recruiting capabilities while preserving the culture that has been instrumental to our success. We are excited to welcome him to the TekSynap family and look forward to the impact he will have on our people and our continued growth." "I am honored to join TekSynap as Vice President of Talent Acquisition," said Newman. "I am excited to be part of an organization known for its innovation, customer commitment, and exceptional culture. Talent is the foundation of every successful company, and I look forward to partnering with our leadership team to strengthen our recruiting capabilities, attract exceptional talent, and support TekSynap's continued growth and long-term success." About TekSynap: In a world full of products, TekSynap Corporation has solutions. TekSynap is a dynamic, innovative technology company that delivers comprehensive IT solutions. TekSynap Corporation believe in understanding its customers' unique requirements and designing solutions that deliver results. Leveraging its extensive experience and technical expertise, TekSynap Corporation strive to anticipate its customers' needs and surpass their expectations. Its highly skilled professionals are committed to delivering the highest quality of service in every engagement. Recognized for its forward-thinking approach and commitment to workplace excellence, TekSynap remains a leading figure in the technology industry. https://www.teksynap.com Contacts.

Business Wire
Jul 30th, 2026
TekSynap names Brent Newman VP of talent acquisition to drive federal market growth

TekSynap, a provider of IT solutions for government and defence missions, has appointed Brent Newman as vice president of employment. Newman will lead the company's employment and recruiting organisation, focusing on strengthening talent acquisition strategies and supporting growth initiatives across the federal marketplace. Newman brings over 13 years of experience in strategic recruiting and workforce development, with a history of supporting federal government contracts and commercial programmes. He has previously led recruiting functions for organisations serving federal agencies and enterprise customers. In his new role, Newman will work to enhance candidate engagement and build scalable recruiting programmes to support TekSynap's continued growth. The Reston, Virginia-based company specialises in delivering IT solutions for government and defence sector clients.

Business Wire
Jul 30th, 2026
TekSynap awarded NRC SNCC 2.0 BPA Call to continue enterprise IT operations and modernization support.

TekSynap awarded NRC SNCC 2.0 BPA Call to continue enterprise IT operations and modernization support. RESTON, Va.-(BUSINESS WIRE)-TekSynap Corporation, an end-to-end information technology partner serving agencies across the federal government, today announced it has been awarded the Systems, Network, and Related Cross-Cutting Services (SNCC) 2.0 BPA Call under the U.S. Nuclear Regulatory Commission's (NRC) Global Infrastructure and Development Acquisition (GLINDA) 2.0 Blanket Purchase Agreement (BPA). This award is the first call order issued under the NRC's GLINDA 2.0 BPA and has a potential value of approximately $139.9 million. "Award under NRC's GLINDA 2.0 BPA builds on TekSynap's long-standing SNCC partnership and supports integrated engineering, operations, cybersecurity, cloud, and modernization services across the agency." Share SNCC 2.0 builds upon the success of the original SNCC program, which TekSynap has supported for the past seven years. Through SNCC 2.0, TekSynap will continue delivering comprehensive enterprise IT operations, engineering, cybersecurity, cloud implementation, and modernization services that support NRC administrative and mission operations. "We are honored by the NRC's continued confidence in TekSynap and proud to support its vital mission of protecting public safety while advancing the civilian use of nuclear power and radioactive materials," said David Gauldfeldt, TekSynap's President. "Through the SNCC 2.0 BPA call order, our team delivers core engineering services across both the administrative and mission elements of the agency's enterprise. We look forward to collaborating with NRC staff to drive greater effectiveness and efficiency in the years ahead." Under SNCC 2.0, TekSynap will support twelve critical service areas: Program Management; Cross-Cutting Project Support; System and Database Administration; Compute and Storage Management; Development and Test Environment Services; Workstation and Systems Engineering; Network Management; Identity, Credential, and Access Management (ICAM); Enterprise Monitoring and Operational Support; Disaster Recovery and Continuity of Operations (COOP); Security Engineering; and Cloud Implementation Services. The NRC designed SNCC 2.0 to provide integrated technical planning and operational support while accelerating the adoption of emerging technologies, including artificial intelligence, cloud services, DevSecOps practices, and advanced cybersecurity capabilities. The effort also focuses on improving efficiency, increasing operational visibility, standardizing services, and continuously modernizing the agency's technology environment. Winning the follow-on contract reflects the confidence NRC has placed in TekSynap's people, performance, and innovation. Over the last several years, TekSynap teams have helped maintain and enhance the systems and infrastructure that support NRC's critical mission of protecting public health and safety through effective nuclear regulation. As TekSynap begins this next chapter under SNCC 2.0, the company remains committed to delivering secure, innovative, and mission-focused solutions that advance NRC's public safety mission and strengthen the technology foundation supporting the agency's future. About TekSynap: In a world full of products, Business Wire, Inc. has solutions. TekSynap is a dynamic, innovative technology company that delivers comprehensive IT solutions. Business Wire, Inc. believe in understanding its customers' unique requirements and designing solutions that deliver results. Leveraging its extensive experience and technical expertise, Business Wire, Inc. strive to anticipate its customers' needs and surpass their expectations. Its highly skilled professionals are committed to delivering the highest quality of service in every engagement. Recognized for its forward-thinking approach and commitment to workplace excellence, TekSynap remains a leading figure in the technology industry. https://www.teksynap.com Contacts. TekSynap Corporation Grace Jinnah - Sr Marketing Manager [email protected] 833-780-5900 https://www.teksynap.com More News From TekSynap RESTON, Va.-( BUSINESS WIRE )-TekSynap Corporation, a leading provider of mission-focused IT solutions and technology services for federal customers, today announced it has been awarded the U.S. House of Representatives House Technology Alliance Program (H-TAP) Indefinite Delivery/Indefinite Quantity (IDIQ) contract to provide technology service support for House staff in Washington, DC and district offices across the United States and territories. Under H-TAP, TekSynap will support the Office... RESTON, Va.-( BUSINESS WIRE )-TekSynap, a leading provider of IT solutions supporting government and defense missions, today announced the appointment of Brent Newman as Vice President of Employment.Newman brings extensive experience in strategic recruiting, talent acquisition, and workforce development, with a demonstrated history of supporting Federal Government contracts, internal corporate services, and commercial programs. Over more than 13 years in the industry, he has built a strong reput... RESTON, Va.-( BUSINESS WIRE )-TekSynap Corporation, a leading provider of mission-focused IT solutions and technology services for federal customers, today announced that it has been selected for NASA's Solutions for Enterprise-Wide Procurement (SEWP) VI Governmentwide Acquisition Contract in Category A, IT Solutions, and Category B, Enterprise-wide IT Service Solutions. TekSynap is also part of a Category C, IT Mission-Based Services, joint venture award team creating a comprehensive path for...