Product Manager

About Open Point

Open Point is a leading global digital engagement company that develops software to help organisations manage their entire community and stakeholder engagement process, from initial discovery to final delivery. We serve government clients and organisations throughout the United States, Canada, Australia, New Zealand, and Europe.

Our product Open Point, is a centralised stakeholder relationship management platform that helps organisations better understand stakeholder sentiment, engage strategically, and build stronger relationships, all within a single source of truth.

Location: US (Remote)
Employment Type: Full-Time

About the role

• The Product Manager will be responsible for the product throughout product lifecycle, driving product vision, strategy, and execution, while ensuring alignment with customer needs and organizational goals. The Product Manager will act as a bridge between cross-functional teams, including engineering, design, marketing, sales, and customer success, to deliver high-value products that drive business impact.

What you'll do

• Engaging with clients, prospects, and internal teams to identify opportunities for community engagement within the North American market.
• Working closely with the Head of Product to define the product roadmap, aligned with our global vision for our suite of products.
• Defining, prioritizing, and driving the development of features - shipping product! You will oversee the product development process for key areas of the platform, from initial concept through to delivery. You’ll work with our global team of designers, engineers, and product managers.
• Supporting go-to-market activities, collaborating with global marketing, sales, and customer success teams.
• Communicating clearly with stakeholders and influencing decisions at all levels of the organization.

About You

• Confident in decision-making. Has the ability to disagree and commit when necessary.
• Embraces change. Makes decisions, fails fast, learns, and grows.
• Excellent communication skills, both verbal and written. Able to tailor messages to match the audience.
• Expert prioritizer. Uses data and frameworks to simplify complex situations. Passionate and compassionate.
• Open, empathetic, curious, takes ownership.
• 5+ years experience in software Product Management

Not Required, but Awesome

• Experience working with globally distributed teams.
• Experience working with Government clients.
• Familiar with principles of user experience design and research.
• Bachelors and/or Masters degree in Business, Computer Science, Human Computer Interaction, Urban Planning, Public Policy, Geospatial Sciences, Geography, or related field.

What We Value

• Collaboration and Teamwork: Successful outcomes are never achieved alone. You need to work well with others and be accountable for your work. We also expect you to communicate often, be honest and take initiative when appropriate. You will be working openly using modern collaborative platforms.
• Passion for Learning: You need to love what you do. We expect you to always be motivated, challenge yourself and continuously learn without having to push you into it. This will include learning things outside your area of expertise and making others around you better.
• Talent and Courage: We aim to produce great outcomes. When solving problems, we expect creativity and a focus on the end user. We want you to have tough conversations if things are not right and the courage to ask when you don’t know.

Why Join Open Point?

• 4 weeks of annual vacation leave for all employees
• Paid birthday leave annually + 2 additional floating holidays
• Company-sponsored health insurance
• Professional development reimbursement
• Annual wellness reimbursement
• One-off home office allowance
• Generous paid parental leave options

The target salary range for this position is $125,000 - $155,000 USD.

At Open Point, we believe that diversity drives success. We are an equal opportunity employer that provides a safe and supportive environment where everyone and anyone can grow. If you require any accommodations or adjustments to participate in the recruitment process, please let us know by including your request in your application.

To be considered for the Product Manager position, you must be based in and legally authorized to work in the US.