F&B Reservation Agent
No salary listed
Entry
Bachelor's
İstanbul, Türkiye
In Person
Food Service & HospitalityHotel Guest Services
About the job
Requirements
- A high school diploma or equivalent education is required.
- Strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment are required.
- Strong verbal and written communication skills in English are required.
- A professional, positive, guest-focused attitude with empathy and interpersonal skills is required.
- Proficiency with reservation management systems, or the willingness to quickly master new platforms, is required.
- The ability to remain calm, alert, and resilient during high-pressure situations and emergency scenarios is required.
- The ability to make sound decisions based on experience and good judgment while adapting procedures for unusual situations is required.
- The employee must maintain a neat, clean, and well-groomed appearance in accordance with departmental uniform guidelines.
- The employee must be flexible in adapting to changing priorities and supporting team members across various situations.
Responsibilities
- Manage daily reservations, incoming calls, emails, and online inquiries accurately and professionally, using a customer-focused approach.
- Use reservation management platforms such as SevenRooms and property-specific systems to process and track reservations.
- Handle VIP reservations, special requests, celebrations, large parties, and individual guest preferences.
- Maintain accurate guest profiles, including reservation notes, dietary restrictions, allergies, and special requests.
- Monitor real-time availability, manage waitlists, process cancellations, and coordinate reservation modifications.
- Collaborate with restaurant, host, and culinary teams to communicate reservation details, VIP arrivals, events, and outlet availability.
- Follow reservation, deposit, cancellation, payment, and no-show policies while maintaining transparency with guests.
- Participate in daily reservation briefings and communicate critical VIP information and guest preferences to relevant team members.
- Address and resolve reservation-related concerns through professional service recovery.
- Support the team in delivering luxury hospitality standards through clear communication and collaborative problem-solving.
- Perform related tasks as needed to support guest service and team operations.
Desired Qualifications
- A bachelor's degree or higher education is preferred.
- Previous experience in hospitality, reservations, guest services, or related food and beverage environments is preferred.
- Hands-on experience with SevenRooms or similar reservation and guest management platforms is preferred.
- Multilingual abilities, particularly Turkish, English, and additional European languages, are highly valued.
- Knowledge of food and beverage operations, outlet management, and hospitality industry standards is preferred.
- Experience handling VIP guests, special events, and complex reservation scenarios is preferred.
- Familiarity with hospitality service recovery techniques and conflict resolution is preferred.
- Strong analytical skills and the ability to identify trends and optimize reservation processes are preferred.
- A commitment to continuous learning and professional development in the hospitality industry is expected.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget