Inetum

Global IT services for digital transformation

Help Desk & Field Services - Managed Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeIndianapolis, IN, USA$5k - $5.3k /mo

About the Job

Requirements

Demonstrated experience in Tier 2 IT support.
Strong knowledge of troubleshooting hardware, software, and endpoints.
Experience with Microsoft Intune, including mobile device management, application deployment, policies, and mobile-device support.
Good knowledge of Microsoft 365 and Active Directory, including administration of users, devices, and access.
Experience imaging, configuring, and deploying notebooks and workstations.
Experience with IT asset management, inventory, and equipment lifecycle management.
Knowledge of IT service management tools such as ServiceNow, Freshdesk, or similar platforms.
Experience with operating-system upgrade projects and modernization of endpoint management.
Hands-on experience installing and configuring computers, printers, scanners, thin clients, peripherals, and cabling.
Must be located in Indianapolis, Indiana, USA.

Responsibilities

Take ownership of Tier 2 incidents and work autonomously.

Desired Qualifications

Experience with SCCM, Apple devices, and JAMF.

Job Description

El candidato ideal debe contar con:

Experiencia comprobada en Soporte de TI Nivel 2 / Tier 2.
Sólidos conocimientos en troubleshooting de hardware, software y endpoints.
Experiencia con Microsoft Intune, incluyendo MDM, implementación de aplicaciones, políticas y soporte de dispositivos móviles.
Buenos conocimientos de Microsoft 365 y Active Directory, incluyendo administración de usuarios, dispositivos y accesos.
Experiencia en imaging, configuración y deployment de notebooks y workstations.
Experiencia en gestión de activos de TI, inventario y ciclo de vida de equipos.
Conocimiento de herramientas de ITSM como ServiceNow, Freshdesk o similares.
Experiencia en proyectos de actualización de sistemas operativos y modernización de la gestión de endpoints.
Se valorará experiencia con SCCM, dispositivos Apple y JAMF.
Perfil hands-on, con experiencia en instalación y configuración de equipos, impresoras, scanners, thin clients, periféricos y cableado.
Excelente orientación al servicio al cliente, comunicación y atención al usuario final.
Persona proactiva, organizada, con buena capacidad de aprendizaje, troubleshooting y resolución de problemas.

Qualifications

El recurso debe estar localizado en USA en Indianapolis Indiana.

Additional Information

En resumen: buscamos una persona técnica, práctica y orientada al usuario, con una base sólida en Microsoft 365, Active Directory, Intune, hardware deployment y endpoint management, que pueda tomar ownership de incidentes de Nivel 2 y trabajar de forma autónoma.

Compensation: 5000 to 5300 (USD) (MONTHLY)

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Saint-Ouen, France
Founded: 1995

Recently Posted Jobs

Explore more opportunities at Inetum

See more jobs