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PENN Entertainment

Operates casinos, racetracks, and online betting

Catering Server

Dining, Bar & Counter ServiceUpdated on Nov 12
Part-timeGrantville, PA, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • One to two years of experience, or an equivalent combination of education and experience, is required.
  • The employee must be able to respond to common guest inquiries or complaints.
  • The employee must be able to solve practical problems and deal with a variety of situations.
  • The employee must be able to operate point-of-sale systems.
  • The employee must be able to walk 45% of the time, stand 10% of the time, and bend and lift 45% of the time.
  • The employee must be able to lift or move a maximum of 50 pounds.
  • The employee must be able to work in various weather conditions and a high-noise environment.
  • The employee must be able to work in a smoking environment in guest areas and a non-smoking employee environment, except in designated areas.

Responsibilities

  • Greet and verbally acknowledge each guest promptly.
  • Serve food and beverages to banquet and casino guests promptly, efficiently, and courteously in accordance with venue or promotion and event standards.
  • Ensure each station is ready for guests' arrival in accordance with the Banquet Event Order.
  • Know all event specifications and details in accordance with the Banquet Event Order.
  • Know all menu items and how each item is prepared.
  • Monitor guests' needs continually and ensure all requests are promptly fulfilled.
  • Maintain general knowledge of HCPN operations to answer guest inquiries regarding racing, slots, wagering, and related topics.
  • Keep the work area neat and clean in accordance with Pennsylvania Department of Health standards.
  • Restock the assigned station at the end of the shift and prepare it for the next shift.
  • Complete all necessary pre-shift and post-shift side work daily.
  • Attend pre-shift meetings.
  • Work as a team member with servers, bartenders, and other casino personnel to ensure efficient operations.
  • Maintain regular and consistent attendance.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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