Customer Service Representative

Job Description

Schedule

Five 8-hour shifts a week, weekends and holidays required
Start and end time will be anywhere from 7:00am to 6:00pm. Schedule will change with business needs every 4-5 months

The Role

Customers Service Representatives are responsible for handling complaints, processing orders, and providing information about the various products and services the company provides for its customers. To address any customer needs, the team works closely with the Operations Support and Transportation departments on a daily basis.

Essential Responsibilities Include, but Not Limited To:

• Provides timely and accurate information to incoming customer requests about order status and product details
• Processes customer orders/changes/returns according to established department policies and procedures
• Provides timely feedback to the company regarding service failures or customer concerns
• Partners with the sales team to meet and exceed customer’s service expectations

Qualifications

Required Skills and Experience

• Must have experience with MS Office, especially Outlook and Excel
• Must have a flexible working schedule
• Previous experience providing customer service via phone and email
• Previous experience with internal chat-based programs
• Ability to multi-task while recording accurate information
• Detail-oriented 

Preferred Skills and Experience

• Knowledge of Ten Key by touch
• Previous experience working with AS400
• Bilingual, particularly in Spanish
• Previous knowledge of the produce industry and varieties of produce

Additional Information

All your information will be kept confidential according to EEO guidelines.

All job offers for this position are contingent upon passing a criminal background check after a conditional offer of employment. No applicants will be disqualified based on the mere presence of criminal history, and an individualized assessment shall be conducted before any conditional offer of employment is revoked.

Attorney General’s Washington Fair Chance Act guide

RCW 49.94.010

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit: Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/

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