Customer Service Representative
Eastman Chemical
Customer Service Representative
Eastman Chemical
Specialty chemicals and materials manufacturer
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
As Customer Service Representative (CSR) you continuously strive for an optimal Order Management process. As primary contact for our customers you will be making sure that everything is arranged to guarantee on-time deliveries. In some cases you will also be responsible for the coordination of the logistic processes. As first point of contact you will not only handle order entry but also manage customer inquiries, complaints, service level issues and you will be screening actual orders against the forecast. By monitoring and obtaining customer - and market trends, you are the source of competitive intelligence and valuable market insights. Because the products portfolio is diverse and complex, your priorities will change daily.
Location: Langenfeld, Germany with office attendance from Monday - Thursday (Friday optional working from home).
As Customer Service Representative you are open minded, stress resistant, proactive and you like challenges and multicultural environments. By utilizing your cultural awareness you know how to adapt to specific needs and you are excellent in managing expectations and relations.
You have a natural way of convincing people, combined with a logic mindset and a drive to get things done in the most efficient way. Needless to say, that in your opinion the customer is always king!
#LI-ML1; #LI-Langefeld
Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day
Specialty chemicals and materials manufacturer
Eastman Chemical Company, which brands itself as Eastman, is a global specialty materials company that develops and manufactures specialty chemicals, polymers, and cellulosic fibers. Its products include copolyesters such as Eastman Tritan and Cristal, Naia cellulosic fibers, Tetrashield protective resin systems, and recycled-content materials like Eastman PET Renew, developed with customers across roughly 13 industries including packaging, consumer goods, transportation, and textiles. A central part of its operations is molecular recycling, which converts hard-to-recycle plastic waste into feedstock for new materials at plants in Kingsport, Tennessee, Longview, Texas, and France. What sets Eastman apart is this circular-economy focus—its molecular recycling capacity and "It's the feedstock" model—paired with a broad specialty portfolio. The goal is to address challenges like climate change and plastic waste while supplying sustainable materials to industry.
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