Member Onboarding Specialist

Are you hoping to work for a mission-driven organization, supporting independently owned business partners who are passionate about their work? If you love discerning needs, covering every detail, and connecting people to solutions, join us!  We are seeking a Member Onboarding Specialist who will support new member recruitment through seamless engagement, onboarding, and introduction into INFRA’s team and services.  

This is an ideal role for someone who is a connector, a relationship builder, and is equally great with planning, details, and follow through. As the Member Onboarding Specialist, you’ll be closely connected to prospects and new members, using your understanding of their needs to maximize their engagement in INFRA’s offerings. You will support all aspects of the new member recruiting process by ensuring every lead is taken care of; all details and data are captured; all membership documents are complete; and members are connected to the INFRA team and services.  If this sounds like a role that you’d shine in, start a conversation by submitting your resume and cover letter!

What you will own and improve:

Retailer engagement & Onboarding

• Shepherd new members and ARs through onboarding process, including tools (such as Microsoft Dynamics, our CRM), data, connections to other departments such as marketing, and ensuring inclusion of the right information for new members or ARs.
• Ensure all prospective leads are highly engaged and taken care of from first engagement through full onboarding process appropriate follow-through, necessary responses, and follow-up, either individually or by partnering to support and remind others.
• Review retailer alignment with INFRA membership requirements as outlined in Member Policies such as SPINS and CoMetrics (a financial benchmarking platform)
• Accountable for accurate and easily accessible member records and files
• Continually identify opportunities for process improvement, keeping a balance of automation and personalized connection
• Consistently define and articulate ROI that INFRA will bring to the member- financially, operationally, and from a values perspective for members of all sizes, including large members

Member Recruitment support

• Develop strong, direct relationships between INFRA, Associate Retailers (aka ARs/new members) and retailer prospects
• Support execution of member recruitment strategy
• Support team in maintaining accurate and easily accessible recruitment history, records, and files
• Support relationship-driven membership growth goals through a variety of tactics, including but not limited to relationship building, prospecting, research, outreach, meeting materials creation, and retailer recruiting events

INFRA member services support

• Listen and track needs and proactively connect associate retailers and members to INFRA Team members who can add value with advice, problem solving, and referral to available resources/INFRA programs
• Coordinate and conduct orientations, trainings, and webinars as needed, using INFRA tools and programs such as INFRA Deals and SPINS targeted at member level
• Manage business services programs as assigned
• Support leadership with new program development and execution
• Maintain and improve stakeholder (staff, members, business partners, associate retailers) engagement and communication internally and externally

What you already know:

• How to establish and maintain genuine relationships with a wide variety of individuals 
• How to act as a dot connector, possessing situational awareness of when to solve a problem individually, when others could bring value by being involved or handling a situation, and when to pass things off to the best person to make a decision
• How to partner as a forward-looking thinker, who proactively seeks opportunities and proposes collaborative solutions
• 3+ years of demonstrated experience supporting relationship-driven business development operations (including process upkeep, data and recordkeeping, connection)
• An understanding of the complexities of the natural foods industry, grocery retail, or equivalent transferrable experience preferred
• Experience creating/improving process flow and identifying deriving metrics and analytics to support future planning
• How to prioritize work and achieve goals in a fast-paced environment without compromising quality
• Depth of experience with tools, software, and automation including CRMs, project planning, Microsoft Office, Microsoft Teams, and financial data systems
• Effective organizational skills and ability to manage and prioritize multiple projects

*This role is located out of our St. Paul MN office as a part of our hybrid workforce, working a mix of flex days and 3+ days in office.

*Travel up to 20% may be required for this position.

*In addition to position travel, current remote employees of INFRA may be considered with the additional expectation of travel to HQ up to once/month throughout the year

INFRA is committed to creating an inclusive workplace. We know that diversity of identities, experiences, and ways of thinking result in stronger lives for all our members and the communities we serve. Research shows that systemically excluded communities may be less confident in applying for positions where as little as one skill doesn’t appear to fit – we welcome your resume and encourage you to apply.

INFRA is a mission-driven organization that strongly believes in rightful living. We provide our employees with robust technology, collaboration, professional development, hybrid work options, flexible schedules, work-life balance, and time in person with our a tight-knit team and members. Each of us receives a full suite of employee benefits including paid vacation and sick time; health, dental, vision, disability, and life insurance; a health savings account; a 401(k) retirement plan; and more. 

Position Details:

Status:  Full Time Exempt, Salaried  

Reports to: Growth Manager  

Location: INFRA HQ as part of hybrid workforce (currently 3 days/week in office) 

Travel: Up to 20%

*In addition to position travel, current remote employees of INFRA may be considered with the additional expectation of travel to HQ up to once/month throughout the year

Pay Info: $57,500- 72,000- 84,000