Teller
About the job
- A Diploma in Banking or a related field at NQF 6 is required.
- Three to four years of experience is required.
- Branch banking experience and understanding of the bank's policies and procedures related to teller or frontline support, foreign exchange, bulk cash, and ATMs are required.
- Familiarity with the legal aspects of cash and foreign exchange handling is required.
- Knowledge of other departments and their functions within a branch is required.
- The role requires articulating information, exploring possibilities, following procedures, understanding people, and upholding standards.
- The role requires application and submission verification in business banking, knowledge of banking processes and procedures, customer understanding in consumer banking, customer experience knowledge, and product knowledge.
- Actively engage with walk-in customers to identify demand-generation opportunities and promote multiple branch and non-branch channels to support further sales; capture and log the corresponding documentation and customer information.
- Adhere to all duty-of-care requirements in branch operating procedures to minimize error rates and operational losses.
- Analyze data and information to develop and apply self-correcting actions where applicable, enabling constant fulfillment of customer demand.
- Engage with walk-in customers to understand their demands and follow required procedures so customer demands are consistently met while mitigating potential risks or non-compliance.
- Manage, process, and handle, control, move, store, and collect cash assets in the branch according to established policies and procedures, ensuring customer and business needs are met, prescribed limits are upheld, and potential risks or non-compliance are minimized.
- Attend to cash- and/or foreign-exchange-related matters, including walk-in customers and ATMs, accurately assess demand, and respond in line with customer-experience expectations and established requirements.
About the company
Standard Bank Group operates banking, insurance and investment businesses focused on Africa, serving individuals, families, businesses and institutional clients. Its services cover everyday accounts and payments, savings and lending, business finance, corporate transactions and investment banking. The group also manages insurance, asset management and wealth offerings that support clients through different financial needs and stages of life. Local banking operations connect with international centres and offshore hubs to support cross-border activity, trade and access to financial markets. Founded in 1862, the group is headquartered in Johannesburg, Gauteng, South Africa.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Johannesburg, South Africa
Founded
1862
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Simplify's Take
What believers are saying
- Learners earn while qualifying: Standard Bank combines a monthly stipend with a formal SAQA-accredited qualification.
- Graduates receive ongoing guidance: Standard Bank gives programme participants access to mentors, coaches and on-the-job development.
- Further study receives support: education funding and professional certification assistance are among benefits that vary by location.
What critics are saying
- A learnership is not a permanent-job offer: Standard Bank requires graduates of that programme to apply through recruitment.
- Some operations roles are onsite: the Nairobi equity-operations vacancy is marked neither remote nor hybrid.
- Settlement work has strict controls: the Nairobi equity-operations officer must process securities accurately and prevent operational losses.
What makes Standard Bank Group unique
- African coverage is extensive: Standard Bank lists operations in 21 sub-Saharan countries, four global centres and two offshore hubs.
- Banking has a developer channel: Standard Bank operates a dedicated API Marketplace.
- China trade has a banking partner: Standard Bank works with ICBC on Africa-China market connections.
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