Monnoyeur

Distributes high-performance construction and energy machinery

After Sales Manager

Field ServiceUpdated on Nov 12

Full-timeTimișoara, RomaniaNo salary listed

About the Job

Requirements

Field experience in after-sales is required.
Experience coordinating and organizing service activities is required.
Experience coordinating, piloting, and analyzing a team is required.
Good computer skills, including MS Office, Outlook, and service applications, are required.
Advanced English is required.
Leadership skills, including creativity, vision, and a focus on progress, are required.
Ability to plan and define individual and collective objectives is required.
Coaching, evaluation, appreciation, and engagement skills are required.
Ability to analyze and interpret reports is required.
Ability to implement projects is required.
Analytical and synthesis skills are required.
Rigor and organization are required.
Adaptability and autonomy are required.
Availability to travel throughout Transylvania is required.

Responsibilities

Implement and steer the strategy for providing customers with efficient, reliable service in accordance with the company's profitability commitments.
Develop the profitability of service processes in Region 2, ensure productivity and revenue targets are met, and train and motivate the service teams, including the Timisoara workshop, field teams in Timisoara, Cluj-Napoca, and Brasov, and invoicing.
Manage customer relationships for after-sales services and develop and steer Region 2 service operations.
Ensure service processes and operational commitments are applied and respected, and propose activity action plans.
Propose changes to the subordinate staffing structure when needed and coordinate service activities across the assigned region.
Ensure service teams meet their objectives and follow the company's customer-orientation policy.
Work with field-work coordinators to keep equipment and vehicles in good working order according to applicable standards.
Maintain and develop constructive relationships with support departments, including spare-parts marketing and logistics.
Participate in national continuous-improvement projects for service processes.
Prepare and update KPI reporting on technician productivity, work in progress, travel analysis, service profitability, customer satisfaction, and applications specific to the activity.
Contribute to increasing customer satisfaction, explain the added value of the company's service and the quality of its after-sales services, and manage customer satisfaction trends.
Report customer complaints and propose and follow up on dispute resolution.
Monitor the status of ongoing business in Region 2, update and analyze service dashboards, and propose actions to increase service productivity and profitability.
Participate in defining the budget for tools and instruments needed to improve working conditions and occupational safety.
Analyze weekly service and spare-parts receivables in accordance with internal collection procedures established by the finance and accounting department.
Ensure staffing is adequate and effective relative to workload; supervise, motivate, and functionally coordinate the regional operational service teams; and contribute to team skills development.
Participate in staff recruitment and selection and manage outsourcing resources, including contracts and clarity of roles and responsibilities.
Maintain professional relationships with company employees.

Bergerat Monnoyeur, dealerul utilajelor Caterpillar in Romania si Republica Moldova, angajeaza:
Manager After Sales pentru zona Transilvania (R2) - activitatea de utilaje de constructii.
Domiciliul candidatilor poate fi in apropierea oraselor: Timisoara sau Cluj Napoca.

Job Description Summary

In contextul obiectivelor stabilite de catre Directorul Tehnic, rolul After Sales Manager-ului este acela de a implementa si pilota la nivel regiunii gestionate, strategia privind oferirea catre clienti a unor servicii de service eficiente si fiabile, in conformitate cu angajamentele companiei Bergerat Monnoyeur privind rentabilitatea asteptata.
After Sales Manager-ul va dezvolta rentabilitatea proceselor de service din R2, va garanta respectarea obiectivelor de productivitate si de cifra de afaceri, va asigura formarea si animarea echipelor de service din R2 – atelier Timisoara, lucrari exterioare pentru echipele de teren din Timisoara, Cluj Napoca si Brasov, facturare.

After Sales Manager-ul are obiective de dezvoltare a profitabilitatii activitatii de service. Este responsabil de buna gestionare a relatiilor cu clientii care beneficiaza de servicii after sales si de dezvoltarea si pilotarea operatiunilor service R2.

Job Description

Managementul si planificarea operatiunilor:

Asigura aplicarea si respectarea proceselor si angajamentelor operatiunilor de service

Propune planurile de actiune ale activitatii

Propune modificari in organigrama de personal subordonata daca este cazul

Coordoneaza activitatea service pe regiunea alocata

Asigura atingerea obiectivelor de catre echipele service, precum si respectarea politicii de orientare catre client a companiei

Impreuna cu coordonatorii de lucrari exterioare asigura mentinerea in stare buna de functionare a echipamentelor si vehiculelor, in conformitate cu standardele in vigoare

Mentine si dezvolta relatii constructive cu departamentele support - Responsabil Marketing piese schimb, Responsabil Logistica

Participa la proiecte nationale de ameliorare continua aproceselor de service

Elaboreaza si actualizeaza reporting KPI : Productivitatea Tehnicieni, Work in Progress, analiza deplasari, Profitabilitate Service, Nivel satisfactie clienti, Analiza diverse aplicatii specifice activitatii.

Managementul relatiilor cu clientii

Contribuie la cresterea satisfactiei clientilor

Explica si convinge clientii de valoarea adaugata a service-ului Bergerat Monnoyeur, precum si de calitatea serviciilor post-vanzare oferite de catre companie

Gestioneaza evolutia ratei de satisfactie clienti

Raporteaza reclamatiile clientilor, propune si urmareste solutionare litigiilor

Managementul financiar :

Urmareste statusul afacerilor in curs in regiune 2

Actualizeaza si analizeaza tablourile de bord ale service-ului

Propune planuri de actiuni vizand cresterea productivitatii si rentabilitatii service-ului

Participa la definirea bugetul necesar achizitionarii sculelor si instrumentelor necesare imbunatatirii conditiilor de munca si securitatea muncii

Analiza saptamanala a creantelor de service si piese de schimb REC cu respectarea procedurilor interne de recuperare creante stabilite de dpt financiar-contabil

Managementul echipei :

Asigura un efectiv necesar si eficient in raport cu volumul de munca

Supervizeaza, anima si coordoneaza din punct de vedere functional echipele operationale de service din regiunea 2

Contribuie la evolutia si dezvoltarea competentelor echipelor de service

Participa la recrutarea si selectarea personalului

Gestioneaza resursele de outsourcing (contract, claritatea rolului si a responsabilitatilor)

RELATIA CU ANGAJATII SOCIETATII BERGERAT MONNOYEUR

Asigura o relationare profesionala cu angajatii societatii

Criterii de eligibilitate:

Experienta pe teren in domeniul post vanzare este obligatorie

Experienta in coordonare si organizarea activitate service

Experienta in coordonarea, pilotarea si analiza unei echipe

Bune cunostinte de operare PC (MS Office,Outlock, aplicatii service)

Limba engleza nivel avansat

Leadership (creativitate/viziune/progres)

Planificare si definire obiective individuale si colective

Coaching, evaluare-apreciere-angajament

Abilitati exemplare de comunicare scrisa si verbala

Capacitate de analiza si interpretare rapoarte

Abilitate de implementare proiecte

Spirit analitic si sintetic

Rigurozitate si organizare

Adaptabilitate

Autonomie

Disponibilitate pentru deplasari in zona Transilvania

Beneficii si instrumente de lucru:

Pachet salarial motivant, bonus de performanță;
Asigurare de viață cu clauză de decontare a unor cheltuieli medicale in valoare de 1000 lei pe an;
Asigurare de sănătate care include gratuit consultatii, analize si investigatii amanuntite;
Tichete cadou pentru copii cu ocazia zilei de 1 Iunie si a sărbătorilor de iarnă;
Tichete de masă în valoare de 35 RON/ zi lucratoare;
Acces la biblioteca on- line Bookster;
Mașină de serviciu – pentru activitatea de teren; telefon, laptop.

About the Company

Monnoyeur

Distributes high-performance construction and energy machinery

Monnoyeur is a family‑owned group that serves construction, industry and agriculture with a large network of equipment distributors—Bergerat Monnoyeur, Aprolis and IPSO—providing high‑performance machines and related services. Through its subsidiaries Eneria and ARKANCE, it helps customers meet energy‑transition needs and digitalization, while CHRONO Flex and GCS deliver specialized services. SITECH focuses on positioning and guidance technologies to optimize construction sites. The group also offers project support through its energy, maintenance and digitalization offerings across a global footprint. With €3.4 billion in turnover in 2025 and operations in 24 countries on 5 continents, Monnoyeur aims to help customers improve productivity, reduce energy use, and modernize their operations at scale.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Saint-Denis, France
Founded: 1906

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