Reconomy

Tech-enabled circular economy solutions provider

Account Manager

Account ManagementUpdated on Nov 13

Full-timeToronto, ON, CanadaCA$65k - CA$85k /yr

About the Job

Requirements

A bachelor's degree in Business, Sustainability, or a related field is required.
Two to three years of experience in account management or a client-facing role is required.
Knowledge and understanding of Extended Producer Responsibility (EPR) is required.
Experience supporting data management, reporting, and working with client or operational data is required.
Strong proficiency in Microsoft Office, particularly SharePoint and PowerPoint, is required.
The candidate must have strong verbal and written communication skills and be able to create presentations and present information to external clients.

Responsibilities

Serve as the primary point of contact for assigned clients, manage their accounts and agreements, ensure their Extended Producer Responsibility requirements are met, and ensure services are delivered effectively.
Build and maintain trusted client relationships through regular communication, proactive check-ins, and an understanding of each client's needs and expectations.
Oversee client contracts, agreements, billing, and service delivery to ensure accuracy, efficiency, and client satisfaction.
Work with internal Sales, Operations, and Compliance teams to coordinate services, address client needs, and support business goals.
Develop an understanding of each client's industry, EPR obligations, and applicable regulations to provide informed guidance and support.
Collaborate with Business Development and Compliance teams to ensure accurate client data collection, reporting, and payment processing.
Review and audit client data processes to understand how information is collected, managed, and reported, ensuring accuracy and compliance.
Provide ongoing guidance, training, and support to help clients understand and meet their EPR obligations.
Respond to client inquiries and concerns promptly, anticipate potential issues, and follow up to ensure concerns are addressed and resolved.
Monitor client accounts, identify opportunities to improve service delivery, and proactively maintain client satisfaction and retention.
Identify opportunities to improve internal processes, enhance workflows, and expand service offerings to better meet client needs.

Desired Qualifications

One or more years of experience in sustainability, environmental compliance, or a related field is preferred but not required.

The Reverse Logistics Group (RLG) is an innovative technology service provider for global players in the materials management sector. Through our scalable platform solutions, we overcome challenges in consumer goods and material take-backs worldwide and connect all stakeholders within the reverse logistics value chain. Our goal is to generate the greatest possible value from recyclable goods by optimizing take-back processes. We work with manufacturers, retailers and government organizations in over 80 countries, enabling smooth circular material flows and maximizing resource efficiency.

Our vision is to save important resources and create a better planet for future generations through a sustainable circular economy.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.

The Account Manager will manage a large portfolio of client accounts to ensure compliance with EPR and environmental regulations while maintaining high levels of client satisfaction. This role oversees contracts, billing, and service delivery, while supporting accurate data collection, reporting, and audit.

Serve as the primary point of contact for assigned clients, managing their accounts and agreements to ensure their Extended Producer Responsibility (EPR) requirements are met and services are delivered effectively.
Build and maintain strong, trusted client relationships through regular communication, proactive check-ins, and a clear understanding of each client's needs and expectations.
Oversee client contracts, agreements, billing, and service delivery to ensure accuracy, efficiency, and client satisfaction.
Work closely with internal teams, including Sales, Operations, and Compliance, to coordinate services, address client needs, and support business goals.
Develop an understanding of each client's industry, EPR obligations, and applicable regulations to provide informed guidance and support.
Collaborate with Business Development and Compliance teams to ensure accurate client data collection, reporting, and payment processing.
Review and audit client data processes to understand how information is collected, managed, and reported, ensuring accuracy and compliance.
Provide ongoing guidance, training, and support to help clients understand their EPR requirements and meet their obligations.
Respond to client inquiries and concerns in a timely manner, anticipate potential issues, and proactively follow up to ensure concerns are addressed and resolved.
Monitor client accounts regularly, identify opportunities to improve service delivery, and take a proactive approach to maintaining client satisfaction and retention.
Identify opportunities to improve internal processes, enhance workflows, and expand service offerings to better meet client needs.

**** This opportunity ends September 2027 with possibility for extension

Bachelor’s degree in Business, Sustainability, or a related field (required).
2–3 years of experience in account management or a client-facing role.
1+ years of experience in the sustainability, environmental compliance sector, or a related field is preferred but not required.
Knowledge and Understanding of EPR
Experience supporting data management, reporting, and working with client or operational data.
Strong proficiency in Microsoft Office, particularly SharePoint and PowerPoint.
Excellent verbal and written communication skills, with the ability to create presentations and present information to external clients.

About the Company

Reconomy

Tech-enabled circular economy solutions provider

Reconomy helps businesses create circular economy loops by combining tech-enabled tools with skilled people to manage resources, reduce waste, and optimize supply chains. Its approach uses digital tracking of materials and waste, paired with on-the-ground services to design and operate reuse, recycling, and remanufacturing loops. It differentiates itself through a mix of software and hands-on service, international experience, and a focus on practical, end-to-end circular solutions rather than generic waste services. The goal is to close material loops, lower costs, reduce emissions, and advance wider adoption of the circular economy.

Company size: 201-500
Company stage: Acquired
Total funding: Not listed
Headquarters: Corby, United Kingdom
Founded: 1994

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