Learning & Development Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

How we support the Whole You:  

Our benefits are a good reason to come to JLL. We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial, and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

What this job involves:

The Life Sciences L&D Coordinator role provides essential administrative, clerical, and coordination support for the JLL Life Sciences Learning & Development team. This position focuses on accurate data entry, record keeping, process execution, and maintaining 100% audit-ready records to ensure compliant, smooth and efficient training operations. This role supports Learners to stay compliant with training and supports the integrity of the training data. Working largely autonomously, this individual performs duties according to established procedures and is responsible for maintaining the foundational data integrity of our learning systems.

Opportunity to perform additional responsibilities and projects assigned by management to meet evolving business needs.

Key responsibilities may include, but are not limited to:

Training Administration & Data Entry

• Process training records by performing accurate and timely data entry into the Learning Management System (LMS).
• Maintain digital training files and documentation, ensuring they are organized and accessible according to established procedures.
• Assist with user account maintenance, including creating new user profiles and processing routine account updates.
• Support the assignment of training curricula by processing requests based on predefined rules and instructions.
• Customer Service minded

Reporting & System Support

• Generate and distribute standard KPI reports according to contractual client timelines, using pre-existing templates.
• Log and escalate LMS user support tickets and system issues to the appropriate team members for resolution.
• Perform basic data quality checks on reports before distribution to ensure accuracy of information pulled from the system.

Coordination & Material Support

·         Provide administrative support for training materials, such as formatting documents, printing, and file organization.

·         Distribute standard communications and follow up with managers and individuals on outstanding training until it is complete, using pre-defined templates.

·         Assist in coordinating logistics for training sessions, including managing calendar invitations and preparing participant lists.

·         Perform other duties and responsibilities as assigned to support team and organizational objectives.

Key Qualifications & Requirements

• Bachelor's degree in Instructional Design, Learning & Development, Life Sciences, or a related field
• Formal training in instructional design and adult learning principles
• Experience in a Life Sciences corporate environment
• Strong customer service and compliance-focused mindset
• Excellent attention to detail and commitment to accuracy
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Intermediate Excel skills, including Pivot Tables and Lookups
• Familiarity with Learning Management Systems (LMS) and databases
• Basic understanding of training, learning, or HR functions
• Knowledge of Life Sciences Good Practices and regulatory requirements
• Strong data entry, reporting, and analytical capabilities
• Excellent organizational, time management, and administrative skills
• Effective written and verbal communication skills in English
• Ability to follow established processes and work with moderate supervision
• Comfortable learning and using new digital and AI tools
• Proactive, adaptable, and growth-oriented mindset
• Willingness to work shifting or rotating schedules
• Experience supporting global teams or regions is an advantage
• ** Internal applicants must have at least one year of tenure in their current role or service line, no policy infractions within the past six months, and a consistent Strong or Exceptional performance rating.

Location:

–Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you maycontact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Location:

On-site –Taguig, Philippines

Job Tags:

Customer Complaint Resolution, Customer Inquiries, Customer Satisfaction, Customer Satisfaction Management, Customer Service, Escalation Management, Multitasking, Problem Analysis, Service Level Agreement (SLA), Service Request Management, Taking Ownership

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.