Investor Services Officer

Who we are looking for

You will be responsible for the oversight of the Investor Services client service team (Associates and Senior Associates), management of the client relationships and acting as a point of escalation for the team on any technical issues. They will ensure that policies and procedures are followed and that best practices are applied. They will continuously look for enhancements to create greater efficiencies and productivity within the team.

You will take on additional responsibilities such as supporting business growth through onboarding of new clients and foster a continuous learning environment to engage, develop and retain employees.

What you will be responsible for

• Provide oversight of the Investor Services team, managing key priorities on a daily basis, planning team work, managing team resources including recruitment of new staff.
• Responsible for the effective management of the team and all associated HR Policies, performance and career developments.
• Building and maintaining client relationships through regular meetings, forums, ensuring  effective communication and client satisfaction and act as point of contact for client escalation.
• Responsible for the final sign off on internal (e.g. NAV), client and investor reporting to ensure  all fund activity is recorded accurately and in line with agreed Policies and Procedures. Including taking full ownership on daily, cash and trade reconciliations.
• Proactively identify gaps in internal key controls and work with wider TA manager/director group to close gaps, while promoting a risk awareness culture within the team to drive the zero error policy.
• Participate in department wide training efforts – draft and deliver training course and facilitate ‘on the job’ training for Senior Associates

Education and Preferred Qualifications

• Good working knowledge (2+ years) of AML and regulations impacting the industry
• Knowledge of Transfer Agency policies and procedures and the use of ISS (AIS’s Enterprise wide Investor Services System)
• Bachelor’s degree in Finance and/or Business related area or relevant working experience (2+ years of experience)
• 4+ years Fund Administration experience
• 2+ years people management experience
• Experience managing client relationships
• Hedge fund Experience
• Knowledge of Private Equity (P/E) funds
• Proficient in Microsoft Office applications, in particular Excel
• Applicants should be Caymanians (and/or persons married to Caymanian).

Compensation and Benefits

• The salary range is 67,000.00  KYD to 85,000.00  KYD
• We offer comprehensive health coverage, competitive vacation package, wellness program and pension.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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