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The Salvation Army

Christian social services nonprofit

Residential Monitor

Full-TimeDeadline 10/1/27
$16/hr
Entry
Cleveland, OH, USA
In Person
Security & Protective ServicesSecurity Guarding & Patrol

About the job

Requirements
  • A high school diploma or GED is required.
  • Previous experience in the security field is beneficial.
  • Must be able to routinely lift and carry boxes weighing 50 pounds or more.
  • Must be able to use stairs when necessary for building evacuations, drills, or during elevator maintenance.
  • Must read and write legibly and have good communication skills.
  • Must have current CPR/First Aid certification or be in the process of obtaining it.
  • Must be effective in dealing with the public and/or intoxicating individuals.
  • Must have a valid driver's license.
  • Must maintain appropriate boundaries with clients and employees.
Responsibilities
  • Relieve the previous shift and confer with them about records, logs, daily reports, and the TESCO system to ensure they are updated and complete.
  • Document incomplete records and logs, citing the reason for incompletion before relieving on-duty personnel.
  • Answer incoming phone calls and direct calls and messages to the appropriate person or department when necessary.
  • Log visitors entering and leaving the facility or living areas on the Daily Report, including visit times and purposes.
  • Log unusual incidents in the appropriate section of the Daily Report and initiate appropriate incident reports.
  • Search residents and their belongings each time they enter the facility or living areas; notify an on-duty case manager or supervisor and complete an Incident Report when contraband is found.
  • Assist with or conduct a residential corrections headcount or bed check at least twice per shift and record totals; notify appropriate authorities and complete an Incident Report if a resident is absent without authorization.
  • Monitor residents for intoxication or other abnormal behavior; administer an Alco-Sensor test when intoxication is suspected, complete incident reports for unruly behavior or positive tests, and notify the on-duty case manager.
  • Assist with monitoring and collecting resident urinalysis specimens.
  • Assist with or conduct room searches and inspections and monitor floors; relieve the elevator operator during breaks or staff shortages when required.
  • Supervise resident house duties and log their completion on the appropriate form.
  • Transport residents, staff, or packages to assigned destinations in an agency vehicle when required.
  • At shift end, review shift records and information with incoming security personnel and ensure all keys are accounted for.
  • Promptly notify detox, outpatient, or emergency shelter personnel when individuals seek admission to those programs.
  • Search people and packages entering and leaving the facility for contraband.
  • Sign for and deliver special delivery packages to the appropriate person or department.
  • Attend on-site and off-site training.
  • Attend client and staff activities when required.
  • Perform other duties as instructed by a supervisor or assigned by the Supervisor of Residential Safety and Monitoring, Associate Director of Corrections, Director of Corrections, or Executive Director.
Desired Qualifications
  • Previous experience in the security field is beneficial.

About the company

The Salvation Army is an international Christian nonprofit delivering social services through regional territories. The organization provides emergency assistance, shelters, rehabilitation, youth programs, disaster response, community services, worship, and thrift retail. It serves individuals and families in need, donors, volunteers, congregations, and communities across its service territories. Its operating model centers on locally delivered programs supported by territorial leadership, fundraising, retail operations, logistics, facilities, and administration. Teams work across social services, counseling, retail, logistics, fundraising, ministry, facilities, finance, and community programs. Teams support coordinated daily delivery.

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