Techconnect.id

Develops technology led finance and energy businesses

CS & Front Office Staff

Retail & Commercial BankingConfirmed live in the last 24 hours

Full-timeDili, Timor-LesteNo salary listed

About the Job

Requirements

A diploma or Bachelor's degree is required.
One to two years of customer service experience is required; banking experience is preferred.
Good communication in local languages, Portuguese, and/or English is required.

Responsibilities

Assist customers with account inquiries, transactions, and requests.
Process banking transactions accurately and within service-level agreements.
Provide accurate information on bank products and services.
Escalate complex or unresolved issues to the Customer Service Lead.
Maintain complete and accurate transaction documentation.
Follow standard operating procedures and service scripts.
Identify cross-selling and upselling opportunities within service guidelines.
Uphold customer protection and data confidentiality standards.

Desired Qualifications

Banking experience is preferred.

CS & Front Office Staff

Techconnect.id · Dili, Timor-Leste · Contract · Posted 2026-09-22

Workplace: on_site

Department: Simas Bank

Description

Assist customers with account inquiries, transactions, and requests
Process banking transactions accurately and within SLA
Provide accurate information on bank products and services
Escalate complex or unresolved issues to the Customer Service Lead
Maintain complete and accurate transaction documentation
Follow standard operating procedures and service scripts
Identify cross-sell/up-sell opportunities within service guidelines
Uphold customer protection and data confidentiality standards

Requirements

Diploma or Bachelor's degree
1-2 years customer service experience, banking preferred
Good communication in local, Portuguese, and/or English

Benefits

Communication
Customer orientation
Attention to detail
Teamwork

Apply

Apply at Techconnect.id

About the Company

Techconnect.id

Develops technology led finance and energy businesses

Techconnect.id brings together an Indonesian business ecosystem spanning technology-enabled financial services, energy and resources, and commercial ventures. Its stated financial activities include financing platforms, stock-market services, and asset management, while its energy interests extend to coal, renewable power, and related technologies. The group also describes ventures in media, streaming, consumer services, and digital education. Through TechConnect Academy and its learning ecosystem, it links education with industry needs and develops professional capabilities for its businesses. TechConnect lists its headquarters in Jakarta, Indonesia.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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