API Integration Engineer

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

We are seeking a skilled and detail-oriented API Integration Engineer to join our team. This role focuses on designing, developing, and managing integrations between various software systems using Application Programming Interfaces (APIs). The Integration Engineer will work closely with cross-functional teams to ensure seamless data flow and system interoperability, contributing to the overall efficiency and scalability of our technology stack. The focus of integrations is to enable the delivery of complex IT managed and operations services within our Experience Management Platform ("EMP"). The API Integration Engineer will work with product management, software development, IT systems, customer success, and data analytics teams to integrate disparate systems that provide solution outcomes for clients and delivery outcomes for service delivery engineering teams.Work closely with Offering Architects, Product Management, Developers, Customer Success, and IT systems teams.

• Design, develop, and maintain API integrations between internal systems, third-party platforms, and client applications.
• Collaborate with development teams to build custom APIs that meet business requirements.
• Implement and optimize API endpoints for performance, scalability, and security.
• Work closely with stakeholders to gather and analyze integration requirements and translate business needs into technical specifications for APIs and integration workflows.
• Conduct thorough testing of APIs and integration solutions to ensure reliability and functionality.
• Identify and resolve issues related to API performance, data inconsistencies, or integration failures.
• Create and maintain detailed documentation for APIs, integration processes, and workflows.
• Provide clear usage guidelines for developers and other stakeholders.
• Implement API security best practices, including authentication, authorization, and encryption.
• Ensure compliance with relevant industry standards and regulations, such as GDPR and HIPAA.
• Monitor API performance and usage to identify bottlenecks or opportunities for optimization.
• Select and configure tools, platforms, and technologies that optimize performance, cost, and maintainability
• Collaborate with stakeholders to understand requirements, solve complex challenges, and deliver solutions that empower customer delivery.
• Help ensure tools and systems integrate seamlessly with existing IT systems, service delivery processes, and standards.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related experience
• Experience designing, developing, and maintaining API integrations between internal systems, third-party platforms, and client applications
• Experience translating business needs into technical specifications for APIs and integration workflows
• Experience identifying and resolving API performance issues, data inconsistencies, or integration failures
• Experience creating and maintaining API documentation, integration processes, workflows, and usage guidelines.
• Hands-on experience with RESTful and SOAP APIs.
• Familiarity with integration tools and platforms such as Mulesoft, Apigee, Zapier, and Postman.
• Proficiency in programming languages such as Python, Java, JavaScript, or C#.
• Knowledge of API design principles, including JSON, XML, and HTTP protocols.
• Experience with API authentication methods such as OAuth and API keys.
• Familiarity with database systems, including SQL/NoSQL, and data transformation techniques.
• Experience with cloud platforms and services such as AWS, Azure, or Google Cloud.
• Familiarity with microservices architecture and containerization tools such as Docker and Kubernetes.
• Experience with CI/CD pipelines and version control systems such as Git.
• Ability to work closely with cross-functional stakeholders to understand requirements and solve complex integration challenges
• Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.
• Certification in API development or integration platforms, such as Mulesoft Certified Developer Preferred

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Requires Travel - Yes

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.