Fast Lane Program Manager

Position Overview:

Do you have a passion for working with people 🥰 and thrive in a fun, dynamic environment?As a Fast Lane Program Manager, you will oversee the virtual queuing experience at Knott's Berry Farm, combining operational leadership, program support, revenue growth, and guest service to deliver an exceptional and engaging guest experience. You will work closely with park leadership, department teams and corporate teams.

As a member of our Client Operations team, you’ll play a vital role in delivering the support our clients need to create memorable experiences. With strong interpersonal and problem-solving skills 🔍, you’ll drive operational excellence and ensure the effective implementation and day-to-day performance of accesso solutions in a fast-paced environment.

Location: This is an on-site role in Buena Park, CA at Knott's Berry Farm

Reports to:  Senior Operations Manager 

Travel ✈️ Requirement: up to 25%

What you’ll be working on:

• Serve as a primary liaison between accesso and Six Flags leadership, maintaining strong working relationships and coordinating operational priorities, updates, and guest experience initiatives.
• Lead and support training on virtual queuing systems, sales strategies, guest service standards, and operational best practices.
• Monitor virtual queues, engage with guests, address operational challenges, and ensure the smooth delivery of services throughout the park.
• Partner with marketing and park teams to develop and execute promotional initiatives that increase product awareness, guest engagement, and in-park revenue.
• Maintain accurate, up-to-date information across Six Flags and accesso virtual queuing websites and mobile applications.
• Analyze operational metrics, sales performance, and guest feedback to identify opportunities for improvement, resolve issues, and enhance efficiency.
• Collaborate with park leadership to support staffing needs, coordinate coverage, and maintain consistent operational standards.
• Provide first-line technical support, troubleshoot hardware and system issues, and maintain accurate hardware inventory.
• Support system upgrades, new feature launches, and virtual queuing enhancements to improve reliability and the overall guest experience.
• Manage escalated guest concerns, including refunds and compensation requests, ensuring timely, professional resolutions in accordance with company and client policies.
• Perform other duties as needed to support business objectives and park operations.

What you bring to the role:

• Minimum of two (2) years of management experience in the amusement/theme park or operations management industry.
• Demonstrated leadership, communication, and team management skills. Strong organizational, analytical, and problem-solving abilities. 
• Comfort working with technology systems, troubleshooting basic technical issues, and managing hardware.
• A strong commitment to guest satisfaction, operational excellence, and relationship building.
• Flexibility to work weekends, holidays, special events, and extended hours as operational needs require.
• Ability to work onsite at the assigned Six Flags location and adapt to changing operational demands.
• This role involves physical activity such as bending, lifting, climbing and walking, with the ability to stand or move for extended periods of time, and lift items up to 25 pounds.

⭐️  Bonus points if you have:

• Theme park/attractions industry experience 

*If you don’t have all the qualifications listed, don’t worry! We understand everyone’s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.

Perks & Benefits:

• Competitive compensation package commensurate with experience and role scope;
• Group dental and vision coverage, with optional supplemental insurance offering;
• 4-weeks of Paid Time Off for employees with up to 3-years of tenure with increased accrual thereafter;
• Eight (8) hours of paid Volunteer Time Off (VTO) to support causes and organizations you’re passionate about;
• Inclusive Family Benefits - access to end-to-end support for maternity, surrogacy, adoption, and fertility, with a $7,500 benefit toward surrogacy, adoption, and fertility; 
• 6-weeks of paid Parental Leave so you can bond with your child(ren) following a birth, adoption, or foster care placement;    
• Flexible medical benefits through an employer contributed ICHRA, supporting individual plan selection and personalized coverage;
• Optional group pet insurance benefits to support the health and care of your pets;
• Employer-paid short & long-term disability and life insurance; 
• 401k with employer matching;
• Unlimited access to LinkedIn Learning to support continued learning and career development; 
• Flexible work schedule designed to support work-life balance while maintaining core business hours. 

Salary Range 52000 - 55000 USD