Deputy Manager Key Account Operations
PalmPay
Deputy Manager Key Account Operations
PalmPay
Fintech platform enabling transfers, payments, credit
About PalmPay
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognized by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.
Position Overview
The Deputy Manager – Key Account Operations will be responsible for managing strategic accounts, developing business partnerships, and driving operational excellence across PalmPay's EMI/BNPL and device financing business in Bangladesh. The role focuses on partner acquisition, commercial negotiations, account growth, operational execution, and strengthening relationships with key business partners across Retail, Telecom, NGO, Garments, and Corporate sectors.
Key Responsibilities
Strategic Partnership Development: Identify and develop partnerships to expand PalmPay's business network and market presence.
Key Account Management: Manage strategic partner relationships, address business requirements, and drive long-term account growth.
Partner Acquisition: Lead partner engagement, commercial discussions, onboarding, and partnership launches.
Business Development: Expand PalmPay's EMI/BNPL solutions, device financing business, and sales channels.
Commercial Negotiation: Lead discussions on settlement models, pricing, sales targets, and partnership terms.
Business Proposal Development: Prepare partnership proposals, commercial models, and business presentations.
Agreement Management: Oversee MoUs, NDAs, agreements, approvals, and related documentation.
Operational Coordination: Collaborate with Legal, Finance, Merchant, Operations, Risk, Compliance, and Sales teams to ensure smooth execution.
Dealer and Buyer Management: Manage dealer relationships and negotiate recovered asset disposal to maximize recovery value.
Performance Management: Monitor account performance, resolve operational challenges, and identify business growth opportunities.
Process Improvement: Develop SOPs and improve workflows to enhance partnership and operational efficiency.
Reporting and Market Expansion: Monitor partnership pipelines, prepare management reports, and identify new business opportunities.
Team Leadership: Guide team members, monitor execution, and ensure timely delivery of business objectives.
Required Qualifications & Experience
Bachelor's degree in Business Administration, Marketing, Management, Finance, or a related field. MBA/PGDM will be an advantage.
At least 5–7 years of relevant experience in Key Account Management, Strategic Partnerships, Business Development, Fintech, FMCG, Telecom, Retail, or related industries.
Proven experience in managing strategic accounts, partner acquisition, and commercial negotiations.
Experience in business proposal development, partnership onboarding, and operational coordination.
Strong understanding of Bangladesh's retail, distribution, and financial services ecosystem.
Experience in Fintech, BNPL/EMI, consumer financing, MFS, or digital financial services will be highly preferred.
Strong negotiation, communication, analytical, stakeholder management, and leadership skills.
Compensation & Benefits
Competitive salary
Festival bonuses
Insurance
Profit share
PalmPay is a fintech platform in Africa that provides digital financial services through a mobile app and a wide agent network. It lets users perform money transfers, pay bills, and access credit and insurance, aiming to make financial services easy to use and accessible even in remote areas. The service works by combining a mobile app with a network of over one million agents and merchants, plus partnerships with smartphone brands, to reach users who lack traditional banking. It uses technologies like artificial intelligence and big data analytics to tailor services and improve security for users. PalmPay differentiates itself with its expansive agent footprint, strong focus on financial inclusion, and strategic partnerships that scale across markets. Its goal is to become a financial superapp that covers a broad range of needs for its growing user base across Africa and into new markets.
Explore more opportunities at PalmPay