Spa Experience Coordinator

Job Description

As a Spa Attendant, the organizational support you provide to the Spa team will ensure Fairmont Spa is operating efficiently, to safety standard and uncompromising attention to our Guests.

Hourly Rate: $27.54

What you will be doing:

Responsible for providing impeccable guest service within Fairmont & Leading Quality Assurance (LQA) standards.  Areas of responsibility will include, but are not limited to the Fairmont Spa.  Additional requirements are as follows:

• Provide timely, personalized, friendly and efficient service to our discerning guests.
• Organize time to ensure folding of laundry and robes for facilities and locker room areas, daily
• Ensure that overall cleanliness and maintenance of our spa exceeds expectations.
• Report deficiencies of any equipment to spa leadership.
• Assist in the operation of all spa departments as required.
• Maintain the facility in peak sanitary condition at all times.
• Maintain locker rooms and fitness center in a tidy manner.
• Maintain proper stock levels for toiletries in locker room vanities.
• Maintain linen inventory to and from laundry on a scheduled basis.
• Direct Guests to appointments and assist them in every way possible.
• Assist Guests with tour and use of lounge facilities (Ex:  experience showers, heated bench, etc).
• Ensure stocking of al towels, oshi’s, and fruit in the fitness center prior to spa opening and throughout the day as needed.
• Actively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department specific initiatives in working towards sustainable operations.
• To promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures.
• Follow policies, procedures and service standards.
• Maintain atmosphere of aloha spirit; be alert to all guests’ needs and requests.
• Organize time so all side work is completed according to shift demand.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• To contribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings.
• Check with manager before leaving shift.  Bring any concerns to the attention of the Manager On Duty.
• Prepare Food and Beverage offerings each morning, while maintaining adequate levels throughout the day
• Daily Disinfection of Spa Slippers
• Maintain a cohesive list of assigned guest lockers
• Remain present in the locker room throughout the day to be present for guests

Schedule:  Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel. 

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be able to read and write to facilitate the communication process.
• Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
• Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.

• Must have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.
• Maintain a professional working environment and attitude.

Education

• High School diploma or equivalent or vocational training

• Graduate from an accredited school of aesthetics is an asset.

Experience

• Experience in the hospitality/spa industry is an asset.

Licenses or Certificates

• TB Clearance
• Food Handlers Certification 
• CPR/First Aid is an asset

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today:  Visit our website to learn more about living and working for Fairmont Hawai’i.  www.fairmonthawaiijobs.com

Why work for Accor?  So you can discover a world where life pulses with passion!​

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.  With us, your personality is valued, your opportunities for growth know no boundaries.  Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani