Full-Time
Certified Medical Assistant
Heritage Health
51-200 employees
Nonprofit federally qualified health center in North Idaho
Compensation Overview
$21.16 - $30.11/hr
Coeur d'Alene, ID, USA
In Person
 Medical, Clinical & Veterinary (1) |
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- Completion of a nationally accredited Medical Assistant program or relevant work experience and certification as a Registered Medical Assistant.
- Certification from a nationally recognized organization such as the American Association of Medical Assistants, National Healthcareer Association, National Center for Competency Testing, or American Medical Technologists, or the ability to obtain certification within six months of hire.
- Basic Life Support or Advanced Cardiovascular Life Support certification, or the ability to obtain it within 90 days of hire.
- A valid driver’s license and reliable transportation.
- The ability to perform basic mathematical computations.
- Proficiency in computer use, including Microsoft Office.
- The ability to prioritize and multitask.
- Knowledge and understanding of medical terminology.
- Strong communication and interpersonal skills.
- Commitment to patient confidentiality and adherence to Health Insurance Portability and Accountability Act regulations.
- Assist with supply ordering and tracking by communicating supply needs.
- Manage medical-assistant box work for productivity.
- Room patients promptly; perform vital signs, family history, social history, medication consolidation, Patient Health Questionnaire screenings, barriers-today documentation, immunization consolidation, history of present illness, and review of systems.
- Complete in-office standing orders, including A1C tests, immunizations, retinal testing, diabetes foot examinations, visual acuity tests, hearing tests, and drug screens.
- Prepare examination rooms and patients for procedures such as minor surgery, physicals, and female examinations.
- Review quality measures and prepare them for completion when applicable.
- Clean examination rooms after each visit and at the end of each day.
- Restock examination rooms weekly and as needed.
- Call patients with laboratory and test results after provider review and written recommendations.
- Return patient phone calls promptly, returning all calls within 72 hours and immediately escalating urgent calls to the provider.
- Document critical laboratory values and test results received by telephone and immediately bring the results and chart to the provider.
- Bring all PT/INR results with the chart to the provider on the day they are received.
- Check sample medications weekly for expiration dates and complete the log.
- Complete documentation related to childhood vaccinations, including IRIS vaccination-record forms, parental consent or refusal forms, and injection lot number, expiration date, and site logs.
- Participate as a member of the Heritage Health Patient Centered Medical Home care team.
- Initial, sign, and date all documentation.
- Support other departments and Heritage Health locations as needed.
- Maintain regular and predictable attendance.
- Perform other job-related duties as assigned.
- At least one year of prior outpatient medical-assistant experience.
Heritage Health is North Idaho's largest federally qualified health center, providing medical, dental, and behavioral health care across the Coeur d'Alene region for over 40 years. Services include primary care, pediatrics, psychiatric and neurobehavioral therapy, substance use recovery, dental care, and an on-site pharmacy at multiple locations. Patients can reach the organization through a 24-hour nurse hotline, an online portal, self-scheduling, and provider messaging, with sliding-fee discounts and scholarships for those who qualify. What sets Heritage Health apart is its integrated, patient-centered medical home model uniting physical, dental, and behavioral health under one nonprofit system. The goal is to improve the health and quality of life of every patient it serves.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Aurora, Colorado
Founded
2007
Get referred to Heritage Health
See people who can refer or advise you
Simplify's Take
What believers are saying
- Center for Healthy Living completes primary care and dental moves in late 2026.
- Elks Lodge donated $6,000 in January 2026 to support street medicine outreach.
- North Idaho patient base reached nearly 26,000 in 2025, supporting scale.
What critics are saying
- Heritage Health laid off 40 employees, 10% of staff, in February 2025.
- Delayed Medicaid reimbursements and federal grant freezes already disrupted payroll and care.
- A deeper funding collapse forces closures, ending the nonprofit's integrated North Idaho model.
What makes Heritage Health unique
- Offers medical, dental, behavioral health, pharmacy, therapy, and recovery services under one roof.
- Consolidated eight Coeur d’Alene sites into Center for Healthy Living in 2025.
- Runs street medicine and remote monitoring programs for hard-to-reach North Idaho patients.
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Benefits
Health Insurance
Life Insurance
Disability Insurance
401(k) Company Match
403(b) Retirement Plan
Paid Time Off
Employee Assistance Program
Loan Repayment
Company News
He replaces Dr. Peter Purrington, who is leaving Heritage Health at the end of the year.
Heritage Health launched a remote patient monitoring program thanks to a generous grant from three different rotary clubs in North Idaho.
Heritage Health, in partnership with Northwest Specialty Hospital, will begin offering an antibody therapy designed to reduce the worst symptoms of COVID-19 and prevent hospitalization for people with mild to moderate cases.