Family Support Center Coordinator

Description

Position Summary:

Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by Catholic Social Teaching, by supporting and facilitating the day-to-day operations of all assigned Family Support programming. This position supports the Manager in day-to-day site operations through direct oversight of core service areas and supervision of assigned staff, ensuring high-quality, consistent service. Catholic Charities of Northeast Kansas is an equal opportunity employer. We embrace the broadest definition of neighbor and the characteristics that make them unique, including age, gender, race, ethnicity, social-economic status, education, immigration status, national origin, language, family or marital status, political affiliation, disability, and religious beliefs.

Essential Functions:

• Provide direct oversight of food pantry operations, including inventory management, ordering support, organization, and      distribution processes, ensuring compliance with food safety standards and agency procedures 
• Oversee coordination and implementation of meal services, including scheduling, service flow, and volunteer support 
• Oversee clothing ministry operations, including donation management, organization, and distribution 
• Supervise assigned staff, including Program Support Specialists and FSC Visitor Services Associate through regular check-ins, coaching, and performance support; elevate formal performance concerns to the Manager 
•  Serve as the first point of contact for the volunteer department
•  Provide orientation, direction and ongoing support to volunteers, including SER workers and interns
•  Coordinate volunteer schedules and daily assignments to support effective program operations and service delivery
• Assist with training and onboarding of staff and volunteers within assigned program areas 
• Support the Manager in maintaining efficient daily operations and consistent service delivery across programs 
• Ensure accurate and timely completion of program-related documentation and internal tracking requirements 
• Support implementation of site procedures, workflows, and program improvements as directed by the Manager 
• Provide direct service support during high-demand times to ensure client needs are met effectively 
• Promote an optimistic and welcoming atmosphere within the Family Support Center, ensuring hospitality and high-quality service to all clients and visitors 
• Maintain clear and consistent communication with the Manager regarding program needs, challenges, and opportunities 
• Other duties as assigned.

Requirements

MINUMUM POSITION REQUIREMENTS:

• Demonstrate a passion for the mission of Catholic Charities
• Must be willing to perform by the agency’s values: love, patience, kindness,  faithfulness, self- control and joy
• Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic, however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic      teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies.
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required.
• Ability to work effectively in an environment that is very diverse.
• Must possess a valid driver’s license, dependable transportation, current vehicle insurance and a verified safe driving record.
• Bachelor’s Degree in Social Service related fields preferred.
• Minimum three years of supervisory experience.
• Minimum three years’ previous social services and Homeless Management Information System (HMIS) experience.
• Excellent interpersonal skills with ability to communicate and respect people from a variety of social, economic, and ethnic backgrounds.
• Ability to work in a team setting, including Catholic Charities of Northeast Kansas colleagues, contractors, and funding sources.
• Preference for Bilingual Spanish Speaking.

PHYSICAL REQUIREMENTS: 

• Prolonged periods of sitting at a desk and working on a computer, standing, bending and moving
• Must be able to lift up to 20 pounds 
• Must have the physical ability to complete assignments in a variety of environments: homes of those we serve, extreme heat, humidity, dust, smoke, pet contamination, cleaning supplies, etc.
• Must have the physical ability to make visits to a variety of environments that may include walking on rough terrain and climbing stairs.
• Must have the physical ability and appropriate licensure for driving