Family Services Floating Support Case Worker

Case Worker - Family Services Floating Support - Belfast Outreach

Location - 449 Antrim Road
​​​​​​​Contract -Fixed Term  ( 17/10/26)

Salary - £15.41 per hour 
Hours 14 Hours per week

Family Floating Support Service is a community based service working with families who have secured a home in the community having left our Residential family services but we also offer the service to other  organisations.  The service operates within the Greater Belfast and Lisburn area and can have referrals for support from organisations such as NIHE and Social Services, however families can also self refer to the service. 

Why work for us? 
Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?
We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:
• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities If you choose to work for Depaul

Employee Benefits

• Enhanced Annual Leave – 35 days per year, increasing as your length of service increases
• Paid Sick Leave
• Company maternity & paternity pay
• Contributory Pension scheme
• Health Cash Back & Rewards Plan
• Christmas Savers club
• Bluelight discount card

Plus, many opportunities to learn and develop within the organisation

Do you have experience working with Children Families & the NI Social Housing System? 

The aim of the role is to support and signpost service users into services that will improve their housing, health and wellbeing while improving the service users quality of life. This is achieved through the provision of engagement and individualised support plans, targeted interventions, signposting and group work. You will work proactively form strong relationships and gain service users' trust, striving to provide the best possible service levels at all times. 

Hours 

14 hours per week, rota based. Thursday and Friday -   however this may change in the future as it depends on service user need. 

Scope of Responsibility 

To be a member of a multi-disciplined team using holistic approaches to support Depaul service users.  Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.  

Key Areas of Responsibility  

Service user focus  

• To provide service user support in a person lead manner, which is both professional and respectful.  

• Assess the safety and wellbeing needs of the service user and develop plans which address and reduce identified risks. 

• In partnership with service users, to assess their needs and develop support plans, which are flexible and respond to the changing needs of the service users.  

• To work with service users and relevant external agencies in order to deliver meaningful and effective key working  

• To support service users to integrate with their communities in line with good neighbourhood principals.   

• To advocate on behalf of service users to achieve the best outcomes for them. 

• Provide outreach work within the community based on service delivery needs 
  

Health & Safety  

• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures. 

• To undertake assigned duties regarding the overall health and safety and security of the service and utilize available security systems to manage risk relevant to the service.  

• To ensure completion of all relevant wellbeing and health and safety checks  

Administration & Record Keeping  

• Carry out service administration tasks such as; upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the roles.  

• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies. 

Other duties  

• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent 

• To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos. 

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.   

Person Requirements 

Qualifications & Experience  

• A minimum of a formal Level 3 qualification in a social care field, e.g. A-Levels's, a diploma in health and social care or equivalent  

And  

• At least 2 years paid relevant work experience 

OR 

• At least 3 years paid relevant work experience 

And 

a minimum of 3 formal qualifications at Level 2 to include Math and English, e.g. GCSE’s or NVQ 

Skills 

• Good working knowledge of risk assessment and risk management processes  

• Good IT skills, including working knowledge of using IT systems to record client information  

• Good written and verbal communication skills.  

• The ability to compile and present accurate written and electronic reports 

Knowledge 

• Have an understanding of homelessness and the issues that can lead to homelessness  

• Have an understanding of what supports can be offered in homeless services to promote positive futures 

• Have knowledge/experience of working with needs assessment, key working and support planning for service users  

• Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness  

• Understand the importance for Health and Safety standards in the delivery of services on a day to day basis. 

• Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies 

• Knowledge and willingness to work within the guidelines of Depaul vision mission and values. 

Circumstances   

• Ability to work on a rota basis (7 day week – Mornings, Evenings & Weekends) 

• Essential Criteria for community outreach Case Workers: Access to a car insured for business purposes during working hours, and a valid driving licence. 

Access NI 

This Post is subject to an Enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate.   

NISCC 

This post is subject to NISCC registration, if you do not hold a valid registration this must be completed within your probationary period.  

 A Driving License is essential for this role 

EQUAL OPPORTUNITIES:
Depaul strives to create a diverse and inclusive programme and is committed to ensuring equality of access to our opportunities and equality of treatment for our staff in all our policies and practices. We welcome applications from individuals aged 18 and over from a diverse range of backgrounds.

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