Valiant Residential
Multifamily property management
Community Manager
Full-Time
$83k/yr
Mid
Bachelor's
Denver, CO, USA
In Person
About the job
Requirements
- A minimum of 3+ years of property management experience.
- Ability to apply logical thinking principles to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
- Strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders.
- Fair Housing certification before interacting with prospects or residents.
- Competence in personal computer skills, keyboarding, internet search, mathematics, Microsoft Office Suite including Word, Excel, and Outlook, and community software applications.
- Knowledge of Occupational Safety and Health Administration laws and regulations.
- Ability to work evenings and weekends.
- Professional presentation throughout the workday and whenever present in the community.
- Ability to comply with the expectations demonstrated in the Employee Handbook.
- Successful completion of a drug test.
- Certified Apartment Manager certification.
- Ability to achieve an Accredited Resident Manager certification is preferred.
Responsibilities
- Supervise, control, and plan the day-to-day activities of the apartment community.
- Implement company policies, procedures, and programs to maintain a well-managed and well-maintained building and ensure compliance with regulatory agencies and investors.
- Screen, hire, orient, and train new personnel using successful techniques and company directives.
- Support staff, encourage teamwork, lead by example, and ensure personnel administration is completed on time, including performance evaluations, salary reviews, timesheets, and change-of-status forms.
- Determine transitions and promotions for on-site personnel.
- File reports regarding work-related injuries.
- Maintain accurate records of community transactions, including rent rolls, delinquency reports, move-ins and move-outs, accounts payable, and office-supply orders.
- Prepare annual budgets and income projections accurately and on time.
- Ensure rents and late fees or check charges are collected, posted, and deposited on time.
- Review, code, and approve invoices for payment.
- Make daily bank deposits.
- Ensure the property is rented to full capacity.
- Use marketing strategies to secure prospective residents.
- Oversee the Assistant Community Manager and Leasing Agent associates’ consistent and effective use of policies and procedures, including priority waitlists, phone techniques, application verification, and notifications.
- Ensure leasing practices comply with federal, state, and local law.
- Ensure credit and criminal reports are obtained for prospective residents and that company standards regarding income and prior rental history are met.
- Prepare, process, and sign leases and related forms, or supervise others performing these tasks.
- Collect rents and late charges, handle delinquent accounts, or supervise others doing so.
- Pursue lease renewals and send notices at least 45 days before expiration.
- Supervise leasing employees and ensure effective closing techniques.
- Handle evictions and landlord liens.
- Maintain resident files, including move-in sheets, move-out notices, security dispositions, and warnings.
- Ensure residents have a clean, safe, and well-maintained community.
- Ensure maintenance requests are handled immediately on a one-call basis when possible and notify residents when ordered parts cause delays.
- Maintain common areas.
- Ensure make-ready vacant units are available.
- Oversee risk management and emergency procedures.
- Inspect the property and improvements, record deficiencies, and take necessary action within budget limits.
- Maintain key-control coding for all units and areas.
- Handle emergencies, report accidents and emergency situations to the Regional Community Supervisor, prepare required reports, provide 24/7 availability unless the supervisor is notified, and monitor the parking lot for unauthorized vehicles.
- Review weekly reports for accuracy and completeness.
- Supervise outside contractors working on the property.
- Prepare the property for code, mortgage, and other inspections as directed by the Regional Community Supervisor.
- Report employee violations of company policy to the Regional Community Supervisor.
- Develop and enforce community policies and rules.
Desired Qualifications
- Bilingual ability in Spanish.
- A college degree.
- Accredited Resident Manager certification.
About the company
Valiant Residential is a residential property-management company focused on multifamily communities. Its teams oversee leasing, resident service, maintenance, marketing, and day-to-day property operations. The company works with owners and investment partners to manage community performance and resident experience. Valiant provides third-party multifamily management, with on-site and regional teams balancing resident experience, occupancy, physical asset upkeep, compliance, marketing, and financial performance across communities with different owners and market positions.
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