Guest Experience Agent

At Splendido, A Belmond Hotel, part of the prestigious LVMH Group, we stand as a symbol of timeless elegance, perched high above the sparkling Gulf of Tigullio and the enchanting village of Portofino. Our history is legendary, and with each season, we continue to reimagine the future of luxury hospitality, where heritage meets innovation. 
 
At Belmond we look for effortlessly engaging characters, whose personality, humor and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection. 
 
For the next season 2027, we are looking for a Guest Experience Agent to join our dedicated team Splendido!

This is not just a job, it's a calling to help shape unforgettable moments for our guests, all while growing within an environment that values excellence, creativity, and the art of hospitality. 
 
Main duties & responsibilities: 

•  Daily Operations Support: Assist in managing front-of-house departments to uphold high service standards; 

•  Guest Welcome: Greet guests warmly, providing personalized attention throughout their stay; 

•  Guest Engagement: Inform guests about hotel facilities, services, and special offers; 

•  Feedback Analysis: Help analyze guest feedback and develop strategies to enhance their experience; 

•  VIP Coordination: Support pre-arrival preparations and ensure VIP guests have an impeccable stay; 

•  Relationship Building: Foster meaningful relationships with guests and colleagues; 

•  Promote Offerings: Highlight the hotel's unique experiences and activities to guests; 

•  Communication: Maintain clear communication between departments to efficiently resolve guest requests; 

•  Personalization: Execute strategies to create unique and personalized guest experiences. 

•  Experience: At least 2 years in a similar role within a luxury brand, with an international mindset and a passion for creating magical guest experiences 

•  Education: Bachelor's degree in Hospitality Management or a related field (preferred) 

•  Communication: Excellent written and spoken communication skills in Italian and English (additional languages are a plus) 

•  Luxury Standards: Passion and aptitude for luxury hospitality standards, proactive attitude, and a passion for exceptional guest service.

• Seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Guest Experience Agent; 

• Start date: March 2027 to End date: November 2027, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path; 

• Monthly gross salary + separate payslip for 13°,14° and TFR; 

• Welfare incentive based on quality goals; 

• Accomodation in double room our staff house including breakfast; 

• Bus ticket as benefit for the contract period;  

• Staff cantine; 

• Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages. 
   

About Belmond: 

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

Belmond is part of the world's leading luxury group, LVMH Moët Hennessy Louis Vuitton 

Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace. 
 

Join us in our journey to redefine the future of luxury, where tradition and innovation meet to create unforgettable moments.