Massage Therapist

Massage Therapist

Overview:

As a Massage Therapist at Louma Country Hotel, you will provide exceptional massage and body treatments designed to deliver a calm, personal, and restorative spa experience for every guest. As a key member of the Spa team, you will work from the resort’s massage huts and treatment rooms, representing Louma Country Hotel as an ambassador of its spa ethos.

Key Responsibilities:

1. Treatments

• Deliver a range of massage and body treatments from the Louma spa menu (including Swedish, deep tissue, hot stone, aromatherapy, and pregnancy massage) to consistently high standards.

• Conduct thorough consultations before each treatment, checking for contraindications and tailoring services to guest needs.

• Accurately complete consultation forms and treatment records, storing them securely in line with GDPR requirements.

• Provide guests with clear aftercare advice and make recommendations for follow-up treatments, products, and experiences.

• Adhere to the treatment schedule, ensuring guests are seen on time and all bookings are fulfilled.

2. Spa Guest Experience

• Welcome guests warmly, ensuring they are guided through their full spa journey from arrival to departure.

• Promote spa packages, retail products, and the "Things To Do" programme where suitable.

• Handle guest feedback in a professional manner and promptly escalate concerns to the Spa Supervisor.

3. Treatment Areas & Products

• Prepare, clean, and reset massage huts and treatment rooms between every guest, maintaining a spotless and tranquil environment.

• Use and store all oils, products, and equipment according to COSHH, safety data sheets, and spa guidelines.

• Manage laundry and waste within treatment areas in collaboration with Housekeeping.

• Report low stock levels, faulty equipment, or maintenance issues promptly to the Spa Supervisor.

4. Health & Safety

• Take responsibility as a Competent Person in the implementation of Louma Country Hotel’s Health & Safety Policy by following all SOPs and risk assessments.

• Uphold rigorous standards of hygiene and infection control for every treatment.

• Be fully aware of and follow all fire, evacuation, and emergency procedures.

5. Training & Qualifications

• Essential: Level 3 qualification in massage therapy (e.g., VTCT, ITEC, or CIBTAC); valid professional insurance.

• Desirable: Certifications in hot stone, aromatherapy, sports or pregnancy massage, facial or beauty qualifications, product house training, and First Aid at Work.

• Experience: Previous experience as a massage or spa therapist, ideally in a hotel or luxury spa setting.

6. Other Requirements

• Availability to work weekends and evenings to meet the needs of the spa.

• Always maintain a presentable, cheerful, and professional appearance, with excellent personal hygiene and a clean, laundered uniform.

• Demonstrate focus, proactivity, and enthusiasm—working independently or as part of a team, building strong working relationships.

• Embody the values and ethos of Louma Country Hotel in all guest, team, and partner interactions.

• Perform any other reasonable duties as requested by the Spa Supervisor.

Company Benefits

• Enhanced Pension Scheme

• Private Medical Insurance

• Private Dental Insurance

• Performance Related Bonus Scheme

• Annual Performance Review