Ice Rink Attendant

Job Description

his role supports the daily operation of the ice skating rental shop at The Madeline Hotel and Residences, helping guests enjoy their visit with helpful service and properly maintained equipment.

Key Responsibilities

• Open and close the skate rental shop, preparing it for daily operations.
• Welcome guests, assist with skate rentals, and keep the rental process organized during busy periods.
• Keep the shop clean, orderly, and ready for guests throughout the day.
• Inspect and maintain rental skates to keep them in good working condition; arrange for sharpening as needed.
• Monitor the ice rink while it is open, paying attention to guests as they skate and responding promptly to safety concerns or requests for assistance.
• Communicate with the town about ice and weather conditions, and adjust operating hours as needed.
• Operate the point-of-sale system accurately and report daily revenue to the supervisor.
• Support a positive guest experience through attentive service, clear communication, and a well-maintained shop.

Expected Hours

The ice rink opens on Thanksgiving Day. Operating days are longer early in the season, then decrease as the season progresses. The rink typically closes in March. Hours may also vary with weather and ice conditions.

Qualifications

Required

• Basic computer skills and the ability to learn new systems.
• Strong organizational skills and the ability to stay focused during busy periods.
• Fluency in English.
• Flexibility to work a changing schedule as rink hours shift during the season.

Preferred

• Previous customer service experience.
• Familiarity with rental or retail point-of-sale systems.

Skills and Behaviors

• Strong written and verbal communication skills.
• Self-motivation and the ability to manage multiple tasks.
• A helpful, organized, and guest-focused approach.

Physical Requirements

• Ability to lift up to 50 pounds.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residence complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
For more information: auberge.com

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