Customer Success Manager
About the job
- At least 2 years of experience in Customer Success, Account Management, or a similar customer-facing business-to-business role.
- A strong customer orientation, commercial mindset, and understanding of how Customer Success translates into business value.
- Confidence building trusted relationships and engaging stakeholders at different levels, including senior decision-makers.
- Ability to understand and lead conversations around complex technical setups in a fast-moving industry.
- Strong problem-solving and analytical skills, including the ability to use data and insights to prioritize effectively.
- Strong ownership and accountability to follow topics through and move work forward when delivery depends on several teams.
- Ability to balance individual customer needs with scalable solutions and broader business priorities.
- A hands-on attitude and willingness to contribute beyond the boundaries of the core role when needed.
- German language skills sufficient to manage conversations with local external providers.
- Own, retain, and grow a portfolio of strategic business-to-business customers.
- Build trusted relationships with customer stakeholders, including senior and executive decision-makers.
- Understand each customer’s business, goals, success criteria, and commercial potential.
- Lead customer projects such as onboardings, success planning, business reviews, and governance meetings.
- Drive product and service adoption to help customers obtain more value over time.
- Identify risks, customer challenges, and growth opportunities early, and take ownership of the appropriate actions.
- Use data and customer insights to understand account health, prioritize actions, and support decision-making.
- Act as the voice of the customer internally by translating customer feedback into clear input.
- Collaborate across Product, Sales, Finance, Service Delivery, and other teams while maintaining ownership of the overall customer relationship.
- Help develop and scale Customer Success processes, tools, and ways of working, including artificial intelligence and automation where useful.
- Take ownership of the day-to-day experience and smooth running of the Berlin office.
- Coordinate with local service providers, suppliers, leasing companies, and internal stakeholders.
- Support local activities and improvements that strengthen the Berlin office experience and company culture.
- Experience in electric vehicle or e-mobility is considered a plus.
- Experience using artificial intelligence, automation, or other modern tools to improve Customer Success or Account Management processes is considered a plus.
About the company
Corpay is a business payments company that helps organizations manage paying and getting paid through various payment methods. It started as FleetCor with fleet card services and then broadened into a full suite of corporate payment solutions, including accounts payable and other payment types. Its products work by integrating payment processing, card programs, and supplier payments into one platform, enabling companies to issue payments, control spending, automate workflows, and track cash flow. Corpay differentiates itself through growth via strategic acquisitions that expanded its market reach and product scope, allowing it to serve multiple sectors such as education, healthcare, hospitality, and manufacturing. The company’s goal is to be a leading provider of business payments, helping customers simplify and optimize how they pay and get paid across their organization.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
1986
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 21.8% to $1.34 billion, beating estimates.
- Corpay lifted 2026 revenue guidance to $5.29 billion-$5.33 billion on August 5.
- September 2026 AI agents rollout expands cross-sell inside Corpay Complete.
What critics are saying
- FTC settlement on September 18, 2026 forces Corpay to pay $100 million.
- The 2023 injunction still restricts billing practices across Corpay's U.S. vehicle payments business.
- Selling epyx and r2c shrinks diversification; execution risk concentrates Corpay on corporate payments.
What makes Corpay unique
- Corpay Complete unifies corporate, fleet, and vendor payments inside one workflow.
- Corpay's AI agents now automate spend insights, expense coding, and virtual card creation.
- Visa Fleet 2.0 extends Corpay's fleet rails into Europe with open-loop acceptance.
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Benefits
Health Insurance
Flexible Work Hours
Life Insurance
Pension scheme with 5% employer contribution
Private Healthcare
Paid Vacation
Performance Bonus
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↓ -1%Visa and Corpay extend fleet payments deal across Europe. Visa and Corpay have broadened their existing strategic relationship to roll out Visa Fleet 2.0 across Europe through Corpay's fleet card processing platform. The announcement, made on 4 August, positions the partnership as a route to more flexible, data-rich payment experiences for fleet operators managing an increasingly complex mix of spend categories. Corpay, listed on the NYSE as CPAY and a constituent of the S&P 500, serves more than 800,000 business customers globally through vehicle payment solutions that span fuel, EV charging, parking, tolls and maintenance. The extension of its relationship with Visa brings the network's next-generation fleet infrastructure into Corpay's European platform, creating what both companies describe as an open-loop architecture for targeting new geographies and mobility segments. The deal. Visa Fleet 2.0 is designed as a consolidating layer for fleet-related spend that has historically been fragmented across closed-loop fuel cards, separate EV charging accounts and proprietary toll solutions. The open-loop approach allows transactions across a broader set of acceptance points without requiring fleet managers to maintain multiple card programmes for different expense categories. Lucy Demery, senior vice president and head of Visa commercial solutions Europe, said the partnership creates "an exciting opportunity to help businesses advance fleet payments through flexible, secure, and data-rich payment experiences that meet the evolving needs of today's mobility ecosystem." Alan King, group president of vehicle payments at Corpay, described the tie-up as "another step in the continued development of our platform," adding that it would provide additional flexibility as Corpay evolves its fleet and mobility solutions for customers across the region. Neither company disclosed financial terms or a timeline for specific country rollouts within Europe. Market context. The fleet payments segment is undergoing structural change driven by two converging pressures. The transition to electric vehicles is fragmenting charge infrastructure across multiple networks, each with different billing relationships, making consolidated fleet payment rails commercially attractive. At the same time, corporate travel and expense policy is tightening in many organisations, increasing demand for real-time spend controls and richer data feeds for finance teams. Visa Fleet 2.0 sits alongside competing infrastructure from Mastercard, which has its own commercial fleet and mobility offering, as well as specialist fleet card networks such as WEX, Fleetcor (now rebranded as Corpay's direct competitor in some markets) and Shell Fleet Solutions. The open-loop approach is a competitive differentiator in principle, but its practical value depends on acceptance footprint, particularly at EV charging points where network fragmentation remains a live problem across European markets. From a regulatory standpoint, the European fleet payments market operates within the Payment Services Directive framework, and fleet card programmes with restricted-use exemptions will need to monitor the scope of PSD3 as it progresses through legislative adoption. Broader-use open-loop products are generally subject to full e-money or payment institution licensing requirements, which shapes how quickly Corpay and Visa can extend the product into new geographies. The partnership's near-term test will be whether the combined platform can demonstrate measurable reductions in fleet administration cost and deliver richer per-transaction data to corporate finance teams. Those outcomes, rather than the structural announcement itself, will determine how quickly the product gains traction with fleet operators evaluating their card programme options. AI level 1 of 5: written by Darlyn Ho; AI helped with tone, structure or wording; edited and signed off by Mark Walker, Editorial Director. What the levels mean
Corpay, CEO to pay $100 million in FTC fuel-card case. WASHINGTON, D.C. - Corpay Inc., formerly FleetCor Technologies Inc., and Chief Executive Officer Ronald Clarke agreed to pay $100 million to resolve a Federal Trade Commission administrative action stemming from findings that the fuel-card company charged unauthorized fees and misrepresented customer savings, with the money designated for affected business customers. The proposed settlement follows years of litigation that began when the FTC sued FleetCor and Clarke in 2019. A federal district court granted summary judgment to the FTC in 2023, finding that FleetCor charged hidden or unauthorized fees and made deceptive representations about fuel-card savings and fees. A federal appeals court in 2026 upheld the judgment against FleetCor on all counts and affirmed the permanent injunction against the company. It upheld the judgment against Clarke on all but one count while vacating the injunction against him. Discover more Demographics The FTC alleged that FleetCor imposed hundreds of millions of dollars in fees that tens of thousands of customers, predominantly small businesses, had not knowingly agreed to pay. The agency also accused the company of charging late fees to customers who had paid on time or whom FleetCor had prevented from making timely payments. According to the FTC, FleetCor sometimes waited several billing cycles before adding fees and did not disclose some charges directly on invoices. Customers instead had to consult other account-management reports, where the agency alleged some fees were obscured or omitted. The federal court's existing injunction permanently prohibits the company from billing customers for charges without express informed consent and clear disclosure. It also bars FleetCor from concealing material information about charges behind hyperlinks or making deceptive claims about its fuel cards. Under the administrative settlement, FleetCor and Clarke will pay $100 million for consumer redress. They also agreed not to oppose reimposition of a federal court injunction against Clarke. "FleetCor deceived its small business customers by promising fuel savings that never materialized, while unfairly charging them hidden and unauthorized fees," Christopher Mufarrige, director of the FTC's Bureau of Consumer Protection, said. The FTC voted 1-0-1 to accept the consent agreement, with Chairman Andrew Ferguson recused. The matter remains pending while the agency completes its administrative process. The proposed agreement will be open for public comment for 30 days after its publication in the Federal Register. The commission will then decide whether to make the consent order final. A final FTC consent order carries the force of law, and future violations can result in civil penalties of as much as $53,088 per violation. Support the local news that supports Chester County. MyChesCo delivers reliable, fact-based reporting and essential community resources - free for everyone. If you value that, click here to become a patron today. Discover more Travel Guides & Travelogues Newspapers City & Local Guides
TPG and Corpay complete their acquisition of AvidXchange, positioning the company for long-term growth as a private AP automation provider.
FleetCor enters $100M settlement. Corpay to pay $100M settlement over hidden fuel card fees, signaling a major FTC crackdown on lack of transparency in business payment solutions. Curated by Financing Your Way from original reporting by Payments Dive. Summary is AI-assisted and editorially reviewed - see its editorial standards. The Federal Trade Commission (FTC) has secured a $100 million settlement against FleetCor (now Corpay), a major provider of fuel cards and fleet payment solutions. This settlement addresses allegations that the company charged hidden fees and used deceptive marketing practices to lure in small business owners. For retailers and operators in the automotive and fleet services space, this is a loud warning bell regarding transparency in financing and payment agreements. The FTC focused on 'mystery fees' that were often buried in fine print or added without clear disclosure, significantly increasing the cost of credit for users. For your business, this underscores the importance of vetting your financing partners. If you offer fleet cards or branded credit solutions to your commercial customers, you must ensure the fee structure is crystal clear. Regulatory bodies are currently aggressive in policing 'junk fees' and deceptive billing cycles. This case specifically highlights that executives can be held personally liable, as the CEO was also named in the action. Ensure your payment partners aren't using 'bait-and-switch' tactics on fuel savings that are eventually eaten up by administrative fees. Transparency isn't just a legal requirement anymore; it is a critical component of maintaining customer trust in a high-scrutiny environment. Who else is covering this
Corpay shares have risen 10.4% over the past month, outperforming the industry's 2.5% growth. The company's third-quarter 2026 earnings are expected to increase 25.8% year over year, with revenues projected to grow 17.4% in 2026 and 8% in 2027. The Corporate Payments segment drove growth, with revenues jumping 42% year over year to $548.7 million in the second quarter of 2026. The Vehicle business also remained strong, with revenues increasing 13% year over year. However, the company faces challenges from elevated operating and interest expenses. Operating costs rose 9% year over year during the second quarter of 2026. Corpay's current ratio stands at 0.97, below the industry's 1.07, indicating potential difficulties meeting short-term obligations.