All Accor

Global hotel management, franchising, loyalty program

Catering Sales Manager

Food & Beverage Operations ManagementUpdated on Nov 11

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

A Bachelor's Degree is required.
A minimum of 4 years of experience in a similar role is required.
Excellent reading, writing, and oral proficiency in English is required.
Proficiency in Microsoft Excel, Word, and PowerPoint is required.

Responsibilities

Ensure guests are well looked after from arrival until departure.
Ask guests whether they are satisfied throughout the event.
Offer attentive service to guests and adapt service to their constraints.
Establish good relations with guests by offering advice and fostering customer loyalty.
Take part in inventories and manage stocks under the role's responsibility.
Increase point-of-sale revenue through additional sales techniques.
Prepare and analyze financial reports and results, and implement corrective actions as necessary.
Manage event costs in accordance with expense budgets, reducing costs and expenses without compromising quality.
Ensure strict adherence to the events internal bill settlement policy and company or hotel guidelines.
Organize the team's work, including multi-skilling employees to meet job requirements.
Ensure information is properly passed on to the team through briefings and debriefings with kitchen staff and others.
Take initiatives to enhance and improve team members' product knowledge.
Maintain and update repeat-guest history, and regularly communicate relevant information to team members during outlet briefings.
Ensure prompt recognition of VIP and repeat guests based on guest history.
Ensure the event space is prepared to a high standard according to guest discussions and details recorded in the BEO or FP, and ensure all equipment is used correctly.
Take the hotel's overall activity level into account when managing the flow of events.
Check the quality, speed, and overall efficiency of the team and events staff.
Ensure back-of-house service areas are maintained according to hotel standards.

Job Description

Ensures guests are well looked after, from the moment they arrive to the time they leave
Enquires whether guests are satisfied throughout the Event
Offers attentive service to guests, adapting to any constraints
Establishes good relations with guests, offering advice and fostering customer loyalty
Takes part in inventories and manages stocks under his/her responsibility
Increases revenue for the point of sale through additional sales techniques
Prepares and analyses financial reports/results and implements corrective actions as necessary
Manages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
Ensures strict adherence to Events Internal bill settlement policy, as per the company/hotel guidelines.
Organizes the work for the team, including the need to multi-skill in employees for job requirements
Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
Continuously takes initiatives to enhance and improve the team member’s product knowledge.
Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
Ensures the Events Space is prepared to a high standard for as per the discussion with the guest, which is mentioned in the BEO / FP and that all equipment is used correctly
Takes the global level of activity into account when managing the flow of events in the Hotel.
Checks the quality, speed and overall efficiency of the team/ events staff.
Ensures that the Back of the house service areas are maintained as per the hotel standards

Qualifications

Bachelor’s Degree
Minimum 4 years of experience in a similar role
Excellent reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint

Additional Information

WHAT IS IN IT FOR YOU:
Come As You Are
Work With Purpose
Grow, Learn and Enjoy
Explore Limitless Possibilities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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