Technical Sales Manager

Job Description

We are looking for an energetic, highly motivated individual to join our Sales team and grow new business with key customers in the North-West Region. This role will be stationed in Bengaluru.

As a technical sales manager, you will be working closely with hardware engineering and purchasing contacts directly. The ability to develop an expertise in XP's power supply products with an in-depth knowledge of our industry are keys to success.

> KEY RESPONSIBILITIES

Sale Management

• Prospect and identify new customers and opportunities.
• Manage and retain existing customer to develop new programs.
• Assist customer in resolving technical issues.
• Listen and understand customer needs and requirements to differentiate our solution from competitors.
• Update and maintain Salesforce Database
• Follow up and update on Project status.
• Follow up with customers and update on forecast
• To follow through the sales process from order to shipment.
• Manage customer and get End use statement
• Create and adapt strategies to meet productivity and revenue goals.
• Visit customers regularly while building personal working relationships with key hardware engineering and purchasing contacts
• Identify the customers in your region which have a sizable spend in power supply products and are attracted to XP Power’s value proposition.
• Create and maintain a focus account list which describes the customers that drive your productivity.

Customer Service

• Manage customer complaints and RMA returns.
• Maintain and update Salesforce Contact Database
• Focus on the total customer experience in all interactions with customers and partners.

System and Processes

• Improve effectiveness and efficiency on existing systems and work procedures.
• Work closely with the inside sales, quality engineers, application engineers with other supporting staffs.

Local Management

• Assist and facilitate local sales team in Program/Project management, Booking and Shipping, Market Segmentation etc..
• Assist with administrative duties when necessary

Qualifications

• Minimum 5 years' experience in promoting Power supply with good knowledge of Power Supplies (SMPS, Dc-Dc converter) and power electronics
• Ability to work independently
• Proven ability to expertly negotiate and close net-new opportunities.
• An exceptional communicator –someone who is articulate, confident, self-aware and personable.
• Proven record of meeting and exceeding targets in business development.
• Disciplined in maintaining data in Salesforces or similar CRM systems

Additional Information

We are establishing a new manufacturing plant in Malaysia and are seeking our first on-site IT Manager to lead the technology set-up, deliver day-to-day support and build the local IT function as the site scales. In the early months this is a deeply hands-on role – you will be the person standing up the network, configuring laptops, onboarding users onto our Microsoft 365 tenant alongside global IT, and getting the S/4HANA-connected shop-floor tooling working reliably. As the plant ramps up, the focus will shift toward team building, service management and longer-term IT strategy for the site. You will report into global/regional IT, working in close partnership with the Malaysia Plant Manager and functional leaders on site.