Marketing Operations Analyst

Job Description

Role Summary

The Marketing Operations Analyst acts as a critical bridge between marketing execution, finance, legal, and key partners. This role is responsible for driving operational rigor across marketing campaigns, managing complex procurement lifecycles, handling large-scale invoice and financial reconciliations, and ensuring end-to-end compliance with partner onboarding and third-party risk management (TPRM) standards.

Key Responsibilities

• Marketing Campaign Operations: Create and manage the execution funnel of all marketing campaigns – Creation of Purchase Service Requests (PSRs), Purchase Orders (PO) and Purchase Requisitions (PRs) working with business, media, marketing & finance teams ensuring compliance with business terms and tax standards.
• Financial & Invoice Management: Review, validate, and approve high-volume domestic and international vendor invoices, ensuring compliance with business terms and tax standards. Track end-to-end invoice lifecycles (cancellation, inwarding, processing, approvals, and validation) in tracking sheets to clear payment blockers and resolve tax disputes proactively.
• Vendor Lifecycle & Risk Management: Initiate and oversee vendor onboarding and registration on internal platforms (e.g., Opaper), coordinating offline/online setups to address technical roadblocks. Execute Third-Party Risk Management (TPRM) workflows, vendor categorization, non-TPI checks, and vendor offboarding checklists.
• Legal Compliance & Documentation: Facilitate the drafting, review, upload, and execution of crucial legal documents, including Non-Disclosure Agreements (NDAs), Service Agreements, Addendums, and Statements of Work (SOWs). Maintain stringent turnaround times (TAT) by aligning internal approvers, signatories, legal teams, compliance, and external vendors.
• Process Support & Escalation Management: Act as the primary operational point of contact (SPOC) for internal query resolution, inbox management, and urgent escalations. Guide new internal teams on standard operating procedures, timelines, and cross-functional processes.

Qualifications

• Education: Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
• Experience: 3-5 years of professional experience in marketing operations, financial reconciliation, vendor management within a fast-paced corporate environment.
• Technical Skills: Proficiency in spreadsheet management (Excel), enterprise resource planning/procurement tools (e.g., Fusion, Opaper, Stork), and financial tracking systems.
• Soft Skills: Strong execution rigor, cross-functional collaboration, exceptional stakeholder management, attention to detail, and the ability to navigate ambiguous operational challenges.

Additional Information

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

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