West Monroe is hiring a Senior Manager with prior consulting project management experience to join our growing Insurance practice in our Chicago office.

West Monroe has been delivering significant value to insurance carriers and brokers for over a decade, particularly through portfolio work for private equity firms and significant work in data, analytics, and AI. After formalizing its insurance practice earlier this year, the practice’s growth comes at a critical time as insurers face historic inflation and claims cost, increased M&A activity, and the pressure to integrate advanced technologies such as AI and machine learning.

In this role you will be responsible for delivering business and technology solutions to Insurance organizations specifically partnering with our clients around customer engagement development, designing and building modern data platforms, identifying areas to leverage automation within claims and contact centers to drive lower administrative costs, and insurance analytics. Our team assists carriers and brokerages uncovering opportunities, developing clear roadmaps, and working toward improved outcomes.

In this role, you will:

• Possess a deep understanding of the insurance industry and value chain for both carriers and brokerages
• Understand how carriers and brokers leverage use data as a strategic asset to improve risk management, reduce losses, and increase financial value
• Enhance productivity and effectiveness in sales and underwriting through AI by helping insurance companies meet customer expectations for digital capabilities.
• Providing strategic guidance to help insurance clients navigate industry challenges, optimize operations, and drive sustainable growth.
• Lead and mentor a motivated team of professionals by actively monitoring employee development, performance management, and training
• Solve complex client issues and act as their change agents by overseeing the overall project(s), with ultimate responsibility for success or failure of the engagement.
• Serve as Account Manager to coordinate client activity, identify cross-sell opportunities, manage follow-up, and ensure consistent WMP experience
• Understand business needs and requirements and help turn those goals into tangible deliverables including projects and detailed proposals, requirements specifications, design deliverables, status reports and project plans

What You’ll Need To Succeed

• Prior consulting experience as a Senior Manager, minimum of 3 years as a Manager +
• Depth in the Insurance value chain and a perspective on where the industry is headed in the future
• Strong background working within the insurance industry, specifically with customer relationship strategies, technology modernization, and operations transformation
• Excellent leadership, organizational, verbal and written communication skills
• Willingness to travel
• A respect for diverse experience and thought