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Shields Health Solutions

Specialty pharmacy services for health systems

Certified Pharmacy Technician

PharmacyConfirmed live in the last 24 hours
Full-timeSpringfield, MA, USANo salary listedIn-person

About the Job

Requirements

  • Active Pharmacy Technician registration in the state of employment is required.
  • National certification as a Certified Pharmacy Technician (CPhT) or equivalent is required.
  • A high school diploma or GED is required.
  • At least 1 year of Pharmacy Technician experience is required.
  • Candidates must obtain and maintain any additional state registration or certification required at hire within a mutually agreed-upon timeframe; continued employment is contingent upon meeting certification requirements.
  • Strong phone, communication, and customer service skills are required.
  • Advanced proficiency in Microsoft Office, particularly Excel and Word, is required.
  • Ability to learn new pharmacy systems and database applications quickly is required.
  • Strong organizational, analytical, and interpersonal skills are required.
  • Attention to detail and quality is required.
  • Ability to handle sensitive information confidentially is required.
  • Computer proficiency with Outlook, Teams, Word, Excel, PowerPoint, internet, and web-based platforms is required; data entry and computer skills are assessed during pre-employment.

Responsibilities

  • Interpret, enter, and process prescriptions accurately.
  • Clarify prescription orders with pharmacists and healthcare providers.
  • Label, fill, and prepare prescriptions for pharmacist verification.
  • Perform pharmaceutical calculations.
  • Handle medications requiring special storage or handling, including refrigerated and hazardous medications.
  • Assemble medication-related supplies, including syringes, sharps containers, alcohol swabs, and bandages.
  • Prepare medications for patient and departmental delivery.
  • Answer, resolve, and triage inbound patient inquiries.
  • Conduct medication adherence and therapy follow-up outreach.
  • Secure refill authorizations and prescriptions.
  • Resolve insurance issues and assist patients with financial assistance programs.
  • Maintain pharmacy inventory, including ordering and receiving medications.
  • Perform data entry, claim adjudication, and follow-up activities.
  • Manage and update pharmacy records and databases.
  • Identify trends, solve problems, and support process improvement initiatives.
  • Collaborate with internal stakeholders to support operational excellence.
  • Maintain confidentiality of patient and company information.
  • Participate in continuing education and professional development.

Desired Qualifications

  • At least 5 years of Pharmacy Technician experience is preferred.
  • Specialty pharmacy or medication adherence experience is preferred.

About the Company

Shields Health Solutions

Specialty pharmacy services for health systems

Shields Health Solutions provides integrated specialty pharmacy services for health systems to improve patient outcomes and drive growth. It collaborates with 75 health systems, including academic medical centers and community hospitals across 47 states, to deliver medication management, patient support programs, and care coordination for patients with chronic and complex diseases. The company works by partnering with clinicians and healthcare providers to manage specialty medications, optimize clinical outcomes, and make high-cost therapies more accessible and affordable. What sets Shields apart is its extensive network of health-system partnerships and its focus on therapy management and coordination within the hospital ecosystem, rather than operating as a standalone retail pharmacy. The goal is to help health systems expand access to specialty care, improve patient outcomes, and grow through integrated pharmacy services.

Company size
1,001-5,000
Company stage
Growth Equity (Non-Venture Capital)
Total funding
$3.5B
Headquarters
Quincy, MA
Founded
2012

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