About Us

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join us as a Reservations Agent . You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has proven track record successful administration - has great interpersonal skills.

What is the job?

Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards and/or scripts. Respond to and provide information on hotel services, rates, special promotions, local attractions, travel directions, etc

Your day to day

Our People

·May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.

·Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards and scripts using the hotel’s reservations system; process reservations from the Sales, Reservations centers or travel agencies/wholesalers. Designate and apply appropriate travel agency commissions.

·Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.

·Process cancellations, revisions and information updates on changes; process guest reservation requests for other hotels within the reservations system.

·Stay aware of current rates, rate changes and all promotions. Complete daily logs according to established procedures.

·Promote team work and quality service through daily communications and coordination with other departments. Notify sales of any group bookings.

·May assist with other duties as assigned such running daily reports, e.g. the cancellation, booking, or arrival reports.

·Post advance deposits and keep accurate records of deposits.

·Handle the Groups Reservations and Airport transfer requests and direct it to the concerned colleagues.

·Participate in community relations activities.

·Maintain tidy and clean work area and assist in office area clean-up process when required.

·Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.

·Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

·Responsible for taking reservations and accurately inputting into the computer system and handle all guests’ special requests in a professional manner.

·Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures.

·Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly.

·Report security incidents and accidents in accordance with the Hotel requirements.

What we need from you?

College degree or equivalent, very good command of written English, Fluent English speaking

This job requires ability to perform the following:

·Use a keyboard to operate reservations system, etc.

Other:

·Communication skills are utilized at a significant amount of time when interacting with guests and employees.

·Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training

·Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

·Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work Evening shifts, weekends, holidays as required by the operation.

How do you deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels

·True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

IHG

Reservations Agent

About the Job

Requirements

Responsibilities

About the Company

IHG

Recently Posted Jobs