Therma-Tron-X

Manufactures industrial ovens and finishing systems

Field Service Technician

Equipment Field ServiceUpdated on Nov 14

Full-timeSturgeon Bay, WI, USANo salary listed

About the Job

Requirements

A minimum of an associate degree in Electrical Engineering, Electro-Mechanical Technology, or equivalent experience is required.
Proven work experience as a field service technician or in a related role is required.
Experience troubleshooting electrical and mechanical systems is required.
Ability to travel up to 60% and work according to a changing schedule is required.
Must maintain a professional manner and positive interactions with coworkers and customers.

Responsibilities

Respond to customer calls.
Meet with customers to determine the nature of service or repair needs.
Conduct routine equipment servicing in the field.
Inspect equipment and troubleshoot equipment failures.
Repair equipment and replace faulty parts.
Install and test new equipment.
Provide preventive equipment maintenance.
Provide technical training on new equipment installations.
Program variable frequency drives, temperature controllers, and similar equipment.
Complete job reports.
Manage service calls efficiently and provide high-quality customer service and repairs for jobs of all sizes.

Report To: Customer Service Manager

Mission Statement:

To be a family that demonstrates extraordinary passion, hard work, and integrity with steadfast loyalty and support for those we serve: our employees, our communities, and our customers.

Position Summary:

The Field Service Technician is responsible for supporting our customers and their systems after installation and start-up. They must continue to carry the TTX values throughout their relationships with customers ensuring each issue is resolved to the best of our abilities.

As a Field Service Technician, you will be required to travel to customer locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment.

General Responsibilities

Respond to customer calls
Meet with customers to determine the nature of the service or repair.
Conduct routine equipment servicing out in the field.
Inspect and troubleshoot equipment failures.
Repair equipment and replace faulty parts.
Install and test new equipment.
Provide preventive equipment maintenance.
Provide technical training on new equipment installations.
Program VFD’s, temperature controllers, etc.
Complete job reports
Efficiently manage all service calls, providing high-quality customer service and repairs for jobs of all sizes.

Requirements

Minimum of an associate degree in Electrical Engineering, Electro-Mechanical Technology or equivalent experience
Proven work experience as a field service technician or related role.
Experience troubleshooting electrical and mechanical systems
Ability to travel up to 60% and work according to a changing schedule.
Must carry oneself in a professional manner, maintain positive interactions with both co-workers and customers

About the Company

Therma-Tron-X

Manufactures industrial ovens and finishing systems

Therma-Tron-X designs and builds complete finishing systems for industrial plants, automating pretreatment through cure. Their offering includes Therma-Tron-X Environmental, which designs wastewater treatment systems that reduce operating costs and environmental impact using chemical precipitation, metal sorption, ion exchange and membrane separation, plus bath reclamation to help meet discharge standards. The company differentiates itself with a long family-owned history since 1969, in-house engineering, and tailored, end-to-end integration from pretreatment to cure. Its goal is to help facilities finish components efficiently while lowering operating costs and environmental impact.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Wisconsin, United States
Founded: 1969

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