Guest Relations Agent - Arabic Speaker

Job Description

 Under the guidance and supervision of the Guest Relations Supervisor and /or the Guest Relations Manager and within the limits of the established Rixos Hotels policies and procedure, Guest Relations Agent’s responsibilities are to provide efficient, personalized, courteous and punctual service which brings in the Turkish culture and hospitality to the lively capital of Qatar, Doha. To work with a team spirit and to ensure that each guest  feel welcome from the moment they arrive and leaves the property fully satisfied with the wish to return back. Maintains the overall efficiency of set standards while creating rich lifestyle experiences, infusing Turkish culture and warm hospitality through our luxurious services and products; thereby providing the highest level of comfort and hospitality to guests so as to maximize organizational profitability and guest satisfaction in an atmosphere of teamwork and high employee morale.

Qualifications

• Education: High school diploma or bachelor’s degree, preferably in Hospitality, Tourism, Hotel Management, or a related field.

• Language skills: Fluent Arabic and English; additional languages are an advantage.

• Customer service: Strong guest-service and interpersonal skills, with a professional and welcoming attitude.

• Communication: Excellent verbal and written communication, including the ability to handle complaints diplomatically.

• Experience: Previous experience in hotel guest relations, front office, reception, concierge, customer service, or luxury hospitality is preferred.

• Cultural awareness: Ability to understand and respond appropriately to guests from different cultural backgrounds, particularly Arabic-speaking guests.

• Problem-solving: Ability to resolve guest concerns quickly while maintaining a positive guest experience.

• Professional presentation: Well-groomed, confident, courteous, and comfortable interacting with VIP guests.

• Computer skills: Familiarity with hotel systems, email, Microsoft Office, and reservation/CRM systems.

• Flexibility: Willingness to work shifts, weekends, holidays, and during busy periods.

Additional Information

• Customer-focused with exceptional service orientation.
• Team player with a proactive and results-driven attitude.
• Personal qualities: Patient, attentive to detail, proactive, organized, discreet, and able to work under pressure.