Arcadis

Global design, engineering, consultancy for assets

Technical Support Specialist 3 - Oracle Support Cloud

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

At least 3–5 years of experience supporting infrastructure, including at least 2 years with Oracle Cloud Application services and relevant technologies such as APEX, SQL/PLSQL, and databases.
Strong analytical, troubleshooting, and problem-solving skills to diagnose issues across multiple systems and technologies.
Experience working in a global, multi-vendor, and cross-functional support environment, with customer service and stakeholder engagement skills.
Skills in Oracle and Microsoft databases, Oracle APEX, SQL/PLSQL, ORDS, and OCI.
Skills in Python, Oracle Fusion, Bash scripting, Kubernetes, Azure IIS, SQL Server, SSIS, SSRS, and PowerShell.

Responsibilities

Help ensure stable and well-performing Oracle Cloud Infrastructure services that meet business demand.
Proactively engage with key business users to receive feedback, gauge satisfaction with systems and integrations, and address issues or concerns.
Collaborate with Global System Integrations leads and project teams to ensure the availability, reliability, and performance of Oracle database and middleware systems.
Collaborate with the GEA team to deliver efficient and well-run processes.
Support and maintain various front-end web applications and back-end processes according to service-level agreements.
Triage and resolve L1 incidents and service requests; escalate to L2/L3 with clear diagnostics and replication steps.
Understand authentication requirements, check logs, gather details from users, and diagnose the causes of issues.
Investigate, prioritize, and respond to incidents, service requests, and production support tickets in accordance with established service-level agreements.
Collaborate with the team on detailed root cause analysis for recurring incidents and problem tickets.
Participate in knowledge-transfer sessions and cross-training to reduce single points of failure, strengthen team resiliency, and build broader support capabilities across the organization.
Identify, recommend, and implement automation and process-improvement opportunities that enhance operational efficiency, service quality, monitoring capabilities, and support effectiveness.
Maintain stable and reliable enterprise solution services.
Ensure compliance with security, privacy, and change-management policies.
Support release-management and CAB processes.
Share input for automation and process optimization.
Foster knowledge sharing and team development.

Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world’s most complex challenges and deliver more impact together.

Role description:

Helps to ensure stable and well performing Oracle Cloud Infrastructure services that meet business demand.

Role accountabilities:

Collaboration:

Proactively engages with Key Business Users to receive feedback, gauge satisfaction with system, integrations, and address issues or concerns.
Collaborate with Global System Integrations leads and project teams to ensure the availability, reliability, and performance of Oracle database & Middleware systems.
Collaborate with GEA Team to deliver efficient and well-run processes.

System specialist:

Supports & maintain various front-end web applications and back-end processes according to SLAs.
Triage and resolve L1 incidents and service requests; escalate to L2/L3 with clear diagnostics and replication steps
Understand basics of authentication requirements, checking logs, pulling details from Users, and diagnosing causality of issues.
Valuable skills: OCI, Oracle APEX, SQL/PLSQL, ORDS API, IAM domains
Investigate, prioritize, and respond to incidents, service requests, and production support tickets in accordance with established service level agreements (SLAs).
Collaborate with team on detailed Root Cause Analysis (RCA) for recurring incidents and problem tickets.
Actively participate in KT sessions and cross-training to eliminate single points of failure, strengthen team resiliency, and build broader support capabilities across the organization.
Identify, recommend, and implement automation and process improvement opportunities that enhance operational efficiency, service quality, monitoring capabilities, and overall support effectiveness.

Key shared accountabilities:

Maintain stable and reliable enterprise solution services.
Ensure compliance with security, privacy, and change management policies.
Support release management and CAB processes.
Share inputs for Automation & process optimization.
Foster knowledge sharing and team development.

Qualifications & Experience:

Minimum of 3–5 years' experience supporting infrastructure, at least 2 of which with Oracle Cloud Application services and relevant technologies such as APEX, SQL/PLSQL, Database.
Strong analytical, troubleshooting, and problem-solving skills with the ability to diagnose issues across multiple systems and technologies.
Experience working in a global, multi-vendor, and cross-functional support environment with strong customer service and stakeholder engagement skill.

Skills:

Primary:

Oracle and Microsoft Databases
Oracle APEX
SQL/PLSQL
Including ORDS
OCI

Secondary:

Python
Oracle Fusion
Bash scripting
Kubernetes
Azure IIS
SQL Server
SSIS
SSRS
Powershell

Why Arcadis?

We can only achieve our goals when everyone is empowered to be their best. We believe everyone's contribution matters. It’s why we are pioneering a skills-based approach, where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

You’ll do meaningful work, and no matter what role, you’ll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark, on your career, your colleagues, your clients, your life and the world around you.

Together, we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality, Diversity, Inclusion & Belonging

We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people.

#LI-RJ2

About the Company

Arcadis

Global design, engineering, consultancy for assets

Arcadis is a global design, engineering, and consultancy firm that creates and manages natural and built assets. It operates across the Americas, Europe, the Middle East, and the Asia Pacific, serving governments, public agencies, and private companies. Its four business areas—Places, Mobility, Resilience, and Intelligence—cover sustainable buildings and urban development, transportation infrastructure, climate adaptation, and data-driven digital solutions to optimize asset performance. The company earns fees for its integrated services that combine planning, design, engineering, and advisory work. Arcadis differentiates itself through its global reach and its integrated, multi-disciplinary approach that links physical design with data analytics and digital insights to deliver high-value solutions. Its goal is to help clients create and maintain sustainable, resilient, and efficient assets while improving decision-making and performance across complex projects.

Company size: 10,001+
Company stage: IPO
Headquarters: Watermael-Boitsfort, Belgium
Founded: 1888

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