Client Partner Planner @ Undertone

Undertone sits at the intersection of creative, data, and distribution, delivering award-winning creative experiences for the world’s leading brands. Through our synchronized digital branding solution, we deliver cohesive stories that reach consumers across the most important touchpoints, screens, and platforms. We eliminate fragmentation and ensure brand messaging is synchronized and perfectly aligned with campaign KPIs—always with beautiful creative and in brand-safe environments.

Our growing, global organization includes the brightest, most creative, and passionate thinkers and doers in the industry. Our team wins awards for the service they provide and the products they create. Our unique culture, diverse training and development opportunities, and comprehensive benefits have earned us recognition as a "best place to work." We’re committed not only to getting the job done right but having fun as we do it.

We are looking for a very detail-oriented Client Partner Planner to join our team. This individual will be responsible for managing and further developing relationships with our expansive portfolio of clients, as well as educating them on Undertone’s suite of extensive product offerings. Additionally, the Client Partner will partner with a variety of teams internally to ensure campaign success, client satisfaction and retention.

Job Responsibilities

Maintain account stability with key clients via white glove service
Generates additional revenue via strategic upsell opportunities
Balance up to 5 RFPs weekly across 3 AEs- deadline driven
Coordinate campaign workflow cross departmentally to ensure campaign success
Build strategic & customized RFP responses that will lead to IO generation
Work with Legal/ Finance to close out opportunities
Conduct historical & brand research for new & existing clients
Owns troubleshooting and finds solutions to internal & external challenges

Profile and Experience

A minimum of 1 of digital media experience in a client facing role
A minimum of a Bachelor’s degree required
A highly motivated professional with a proven track record in a client facing role
Strong knowledge of digital campaign metrics and goals (i.e. - CTR, CPA, etc.)
Experience in managing expectations in a deadline-driven environment
3rd party tagging experience preferred
Experience working in Salesforce preferred
Proficient in Excel & PPT

Soft Skills/Competencies:

Time management
Organization
Prioritization
Multitasking
Collaborator
Clear communicator
Proactive
Service oriented
Detail oriented
Analytical
Strategic & creative thinker
Problem solver
Deadline focused

Undertone is committed to building a company whose staff reflects the true diversity of our community. Our employees are hired, promoted, and rewarded on the basis of talent, performance, dedication and results. We embrace our diversity and are proud to be an Equal Opportunity Employer that welcomes all candidates without regard to race, creed, color, religion, national origin, alienage or citizenship status, sex, age, sexual orientation, gender identity, marital status, partnership status, ancestry, disability or veteran status.

6 month growth

1 year growth

2 year growth

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