Patient Service Representative

Job Summary:

Summary

Responsible for activities associated with administrative Rehabilitation Services operations. Provides excellent customer service to patients and family members both in person and over the telephone. Works as a team member across all Rehab Departments serving as liaison between the Patient, the Provider, the Payor and the Therapist(s).

Essential Duties and Responsibilities

·         Supports and promotes the mission and values of Covenant Health Ministry.

• Responsible to Rehabilitative Services Manager and Office Coordinator.
• Assures schedule utilization and other pertinent departmental benchmarks are consistently achieved, as appropriate.
• Initiate and receive telephone contact with new and current patients.
• Provides initial and ongoing scheduling of patients in the Electronic Health Record (EHR)
• Completes pre-registration and registration of patients in EHR.
• Verifies patient’s insurance benefits in EHR.

·         Manages multiple tasks in a fast-paced environment, demonstrating sound judgment, attention to detail and follow through.

·         Prioritizes duties and responsibilities, demonstrating strong organization and time management skills.

·         Demonstrates excellent verbal and written communication skills.

·         Maintains compliance with all relevant Federal, State regulations and Organizational policies.

·         Interacts in a positive, professional manner, contributing to a positive team environment.

·         Assures appropriate administrative sections of HER are maintained in an accurate manner and all requirements are completed.

·         Interacts with patients, visitors, and employees in a helpful and appropriate manner.

·         Other duties as consistent with this role.

Job Requirements

Job Knowledge and Skills

• Ability to maintain and preserve confidentiality
• Excellent written and verbal communication skills
• Excellent human relationship, communication skills, maturity and poise
• Microsoft Office experience
• Medical terminology
• Able to work independently within assigned guidelines and with minimal supervision

Education and Experience

• Associates Degree preferred

·         Electronic Health Record experience preferred

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Working Conditions/Physical Demands

Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, standing, walking, bending, stooping, and reaching. Occasional lifting/carrying up to 25 lbs.  Some stress related to high level of responsibility for quality care.

Americans with Disabilities Statement

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

Standard of Business Conduct

Every St Joseph Hospital employee is required to abide by the Standards of Conduct and to report any activity that appears to violate the Standards of Conduct.

Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

•Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

•Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

•Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

•Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).

Comp Range:

$17.73 - $24.42

Rate of pay displayed reflects the beginning of the pay scale.  At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position.

Our people make the difference. See firsthand what makes our employees and culture shine!