Instructional Design & Trainer - Associate
$53.8k - $67.3k/yr
Junior
Bachelor's
Remote in USA
Remote
TrainingCorporate & Technical Training, Instructional Design & Curriculum Development
About the job
Requirements
- A bachelor's degree and 1–2 years of work in a corporate or technical learning environment, or an equivalent combination of education and experience, are required.
- Experience composing detailed written coursework, creating and editing screenshots, developing eLearning content, creating and following work plans, and designing and developing learning content is required.
- Knowledge of the payer and healthcare environment is required.
- The company accepts at least six years of directly relevant professional experience in lieu of a bachelor's degree for non-clinical roles or when the contract does not specifically require the degree. It accepts at least three years of directly relevant professional experience with an associate's degree in lieu of a bachelor's degree.
Responsibilities
- Learn the assigned Acentra Health application or system and applicable Acentra Health or client clinical and operational workflows.
- Prepare and maintain documentation and course materials for scenario-based, role-oriented education.
- Assist with eLearning course development, ongoing new-hire education, go-live and end-user support, system demonstrations, and other onboarding and education duties.
- Build, maintain, and prepare training environments for training classes.
- Ensure materials for each course are ready for scheduled classes.
- Support the logistics and delivery of training for end users.
- Participate in team meetings to discuss training activities, issues, changes, communications, and updates.
- Assist the Acentra Health Training Manager and senior instructional designers with project and content development.
- Support the planning and execution of work-plan tasks, resource coordination, and meeting plans.
- Provide regular updates to the Acentra Health Training Manager on work-plan completion, outstanding work, and risks.
- Address issues identified by the instructional design team and escalate unresolved issues to the Training Manager.
- Review final Acentra Health product training for accuracy and completeness and ensure high-quality deliverables.
- Coordinate team activities with other instructional design teams to integrate work, instructional design, build, testing, and delivery.
- Support processes, reports, tools, procedures, and schedules for training logistics.
- Support the storage and maintenance of learning content, templates, and standard operating procedures.
- Read, understand, and adhere to corporate policies, including policies related to HIPAA and its Privacy and Security Rules.
Desired Qualifications
- Strong facilitation and problem-solving skills.
- Demonstrated ability to develop creative solutions to complex problems.
- Ability to assess risk impact.
- Ability to coordinate and communicate complex concepts simply to cross-functional departments, teams, and process stakeholders.
- Customer-service orientation and collaborative work experience.
- Ability to lead others in adhering to established industry best-practice standards and quality.
- Ability to maintain a positive image when dealing with department personnel and other Acentra Health or client employees.
- Ability to maintain confidentiality with a high level of integrity and honesty.
About the company
Acentra Health helps public-sector health programs run better by combining deep knowledge of government health programs with clinical expertise and technology. It designs and delivers software and services for claims, encounter, and provider data to improve processing efficiency and reduce costs, while offering care-management and quality-oversight services that focus on clinically informed decision making. Its products connect providers, payers, and government agencies to streamline workflows and oversight across state and federal programs. The company differentiates itself through its blend of public-sector know-how, clinical focus, and technology, accelerated by the backing of Carlyle, with a goal of delivering measurable outcomes for priority populations. Overall, Acentra Health aims to improve health outcomes, increase program efficiency, and lower costs for government healthcare programs.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
McLean, Virginia
Founded
2023
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Simplify's Take
What believers are saying
- Acentra closed FEI Systems on August 3, 2026, adding 500 employees and cloud assets.
- SmartDoc cut nurse prior-authorization review time 80%, strengthening margin expansion prospects.
- Colorado’s five-year extension covers 1.3 million Coloradans and stabilizes Medicaid revenue.
What critics are saying
- Idaho Judge Nancy Baskin’s March 17, 2026 order blocks Acentra’s claims contract rollout.
- FEI integration risks execution drift, client churn, and pricing confusion through 2027.
- Acentra’s federal and state contract concentration leaves one failed procurement cycle existential.
What makes Acentra Health unique
- Colorado renewed Acentra’s Medicaid utilization management through August 2031, proving procurement durability.
- FEI Systems adds eligibility, claims, LTSS, HCBS, and behavioral-health software under one platform.
- Michael Kingston’s July 13, 2026 CDIO role concentrates AI, analytics, cybersecurity, and architecture.
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Benefits
- Health Insurance
- Wellness Program
- Employee Discounts
- Tuition Reimbursement
- Paid Vacation
- 401(k) Retirement Plan
- 401(k) Company Match
- Mental Health Support
- Hybrid Work Options