Loan Operations Specialist 2

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

JOB TITLE: Loan Operations Specialist II                              

DEPARTMENT: Loan Operations                                                                 

JOB SUMMARY: 

The Loan Operations Specialist II verifies the integrity, accuracy, and compliance of loan records by performing post-closing reviews of system data and supporting documentation. This position validates loans are properly booked, collateral is correctly coded and perfected, and required documents are complete, indexed, and compliant with internal policies and regulatory standards. The Loan Operations Specialist II serves as a quality control checkpoint between loan closing and loan servicing, working to mitigate risk, support audit readiness, and maintain operational excellence across the loan life cycle. This position reports to the Manager, Loan Operations and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

JOB DUTIES AND RESPONSIBILITIES:   

• Perform post-closing reviews of new and renewed loan packages, verifying completeness and accuracy of loan records
• Review promissory note, credit approval and core system to verify consistency of loan terms
• Complete lien perfections including real estate, UCC filings, titles, and stock and CD holds
• Enter and clear documentation and collateral exceptions
• Verify loan documents are properly imaged and indexed in document management system
• Monitor insurance documentation for collateral, partnering with third party vendor to force place insurance as needed
• Respond to internal inquiries via phone and ticketing systems regarding documentation and system discrepancies
• Assist with internal control documentation and support audit readiness as needed
• Collaborate with processors, underwriters, and servicing teams to resolve documentation issues
• Support process improvement efforts
• Stay abreast of all procedures and processes related to lien perfection, UCC filings, titles and stock and CD holds
• Identify and assist with implementation of process improvements

•          Assist with special projects

• Cross train with members of Loan Operations to develop additional knowledge and skills
• Maintain professional and technical knowledge by attending educational workshops, and reviewing professional publications
• Attend training as requested
• Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
• Participate in outside community activities as required
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• High school diploma or GED
• Associate’s degree in finance, business, or a related field preferred
• 3 years of experience in banking, loan operations, or loan documentation preparation
• Familiar with loan processing systems, banking regulations, and compliance standards
• Knowledge of banking compliance (e.g., BSA/AML, CIP)
• Proficient with loan documentation platforms
• Proficient with Microsoft Office and other standard software applications
• Strong attention to detail and organization skills
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent verbal and written communication skills
• Excellent interpersonal, critical thinking and problem-solving skills
• Customer service orientation and ability to resolve issues effectively
• High standards for integrity, honesty, and work ethic
• Commitment to service excellence
• Demonstrate flexible and efficient time management and ability to prioritize workload
• Ability and willingness to work with purpose and a strong sense of urgency
• Self-starter, positive and enthusiastic with a desire to exceed expectations
• Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
• Ability to effectively work in collaboration with others
• Willing to grow and be challenged