Account Supervisor

Company description

Digitas Health is the modern creative agency that takes on the biggest moments in healthcare, raises the standard of creative, and connects people, partners, and ideas to create work that earns its place in culture. Purpose-built for today’s complex and evolving landscape, we partner with some of the world’s largest healthcare brands to do big things by moving faster, connecting deeper, and unlocking new possibilities at the intersection of creativity, data, technology, and empathy. Guided by our purpose, Connected for Good, and fueled by a vibrant, magnetic culture—we deliver meaningful work that drives relevance, changes behavior, and creates lasting impact, always grounded in humanity, not just technology. As part of Publicis Health and Publicis Groupe, we bring together entrepreneurial energy with the scale, stability, and depth of one of the world’s leading communications networks.

At Digitas Health, what sets us apart isn’t just who we work with, it’s how we work and how it feels to be here. Our culture attracts curious, driven people who want to make a difference and be part of something bigger. Our teams are intentionally crafted across disciplines, perspectives, and experience levels, bringing strategy, creativity, data, and technology together from the start. We believe the best ideas come from curiosity, collaboration, and healthy debate and we expect people here to be thoughtful, engaged, and eager to shape what’s next. If you’re energized by complexity, motivated by impact, and excited to help redefine how healthcare connects with people, we’d love to meet you!

Overview

The Account Supervisor role is the brand champion. Provides strategic input, tactical planning and direction on assigned accounts. Has direct management responsibilities: supervises junior account staff to implement plans in a timely, effective, and profitable manner. Builds and maintains positive, lasting client relationships. Ensures high quality agency output.

Responsibilities

Agency Operations

• Drives the process and details, and develops tactical plans. Forecasts budgets.
• Finances: Develops and administers clients’ budgets based on accurate estimating and tracking of hours, out-of-pocket expenses, and reconciliation against estimates.
• Raises client awareness as to when changes in client direction affect estimates.
• Thorough knowledge of contract and its implications.
• Sound decision making regarding hours dedicated to jobs, what to prioritize.
• Thorough knowledge of all basic financial tools necessary to account management
• Trouble shoot: Solution oriented. Knows when things might get off track in agency operations. Uses experience and judgment to proactively solve for potential problems before they get too big. Ability to solve client issues, independently moderate conflicts and influence management decisions
• Team Leadership: Takes on wider, informal leadership responsibilities within the agency
• Management: team leader, provides clear and fair direction & feedback to junior account staff

Knowledge

• Deep, expert understanding of the therapeutic category, the audience and at least two channels. Basic knowledge of at least one other category, and another audience
• Continuously learning technology
• Demonstrates and applies extensive and expert knowledge of assigned brands
• Successfully serves as point of authority and/or source of advice for therapeutic area
• Ensures team adherence to agency process. Identifies issues and leads problem resolution

Strategy

• Vision: Develops communication objectives & strategies (e.g. marketing/ brand platform briefs). Has the ability to see the big picture and identify the key/broad issues while still driving the process and details
• Planning: High-level analysis of category, research, and competitive data.
• Analyzes and extracts findings/issues from all available marketing data.
• Active in strategic development.
• Demonstrates passion for the brand

Tactics and Execution

• Develops marketing/ brand platform briefs). Owns the agency process. Shows resourcefulness and thoroughness in developing tactical plans, including budgets and timelines.
• Production: Supervises and effectively manages the production of client-approved marketing tools
• Creative: Collaborates on creative brief development
• Assumes responsibility for the writing and preparation of marketing communications plans and proposals
• Communication: communicate key Client issues/ initiatives to team accurately and in timely manner
• Demonstrates the ability to think creatively and strategically
• PHCG Offerings: Basic knowledge of PHCG businesses, offerings, and tools

Client Relationship

• Builds trusting relationships with client counterparts. Is seen as strategic, integral to the account, and offering added value.
• Relationship: Frequent, positive client contact with key clients
• Brand Champion: Ensures everyone focused on brand strategy and positioning: client, account team, and other internal departments
• Agency Champion: Understands, communicates and advocates the agency POV (point-of-view).
• Presentations: Ensures client is kept apprised of all account activity: this includes ultimate responsibility for ensuring that appropriate written reports are delivered accurately and quickly.
• Presents complex data or messages in clear, succinct, compelling manner to clients
• Lead role in ensuring timely, accurate client documentation & correspondence

Qualifications

• Exhibits Integrity and Trust
• Exhibits Self Development

Education and Experience

• Bachelors degree required
• MBA, Masters in Marketing or related discipline preferred
• Experience in healthcare communications environment preferred
• 5+ years experience in an integrated agency
• Open to travel

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. 

All your information will be kept confidential according to EEO guidelines.

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Compensation Range: USD $36.08 - USD $51.84/Hourly. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 12/7/2026.