WSH International Investments

Contract catering and brand portfolio management

Hospitality Assistant

Dining, Bar & Counter ServiceConfirmed live in the last 24 hours

Full-timeLondon, UKIn-person

About the Job

Requirements

Excellent food and beverage product knowledge.
Strong communication skills.
Initiative and time-management skills.
A supportive, team-oriented approach.
Strong presentation and customer-care skills.

Responsibilities

Support and monitor service of food and drinks to customers, clients, and guests, and clear throughout events.
Welcome customers on arrival and provide hospitable greetings.
Deliver customer service to clients and support customer satisfaction.
Follow company policies, departmental procedures, and training.
Maintain stock displays and records, and rotate stock throughout the day.
Answer questions about menu items, ingredients, and pricing.
Take food and drink orders and prepare or deliver them when necessary and instructed by the line manager.
Clear tables, set up rooms, and replenish stations according to departmental procedures and manager instructions.
Follow departmental procedures for opening and closing duties.
Handle customer complaints courteously and refer them to the line manager when necessary.
Maintain cleanliness and follow health, hygiene, and safety requirements in the company policy.
Respond appropriately and promptly to concerns in a fast-paced environment.
Maintain a professional appearance and follow the provided dress code.

Job Description

The Hospitality assistant will be supporting and monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event.

ob Type: 0 hour contract / Flexible Contract

Salary: £14.80/h + Tronc after 3 months

Responsibilities:

Welcome customers on arrival, greeting them on a friendly and hospitable manner
Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction
Abide by company policies and departmental procedures/trainings
Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day
Answers questions about menu items, ingredients, and pricing
Takes customers' orders for food and drink and prepare and/or deliver them, whenever necessary and instructed by line manager
Clear table, set up room and replenish stations according to department procedures and manager instructions
Follow departmental procedures when carrying out opening/closing duties
Deal effectively and courteously with customer complaints, and to refer them to the line manager, if necessary
Maintain a high level of cleanliness and follow all Health, Hygiene and Safety requirements as described in the Searcy Health & Safety Policy
Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns
Present in professional appearance and according to provided dress code.

Qualifications

Excellent product knowledge (food/beverage)
Excellent communication skills
Takes the initiative
Excellent time management
Supportive / Team player
Strong presentation skills
Excellent customer care skills

Additional Information

We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.

A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk

About the Company

WSH International Investments

Contract catering and brand portfolio management

WSH is a British holding company that owns and operates brands in food services and hospitality, with contract catering as its core business. It runs BaxterStorey, Benugo, and Searcys, delivering high-quality food and service to clients like businesses, schools, and public venues, focusing on fresh, seasonal, and locally sourced ingredients. Its portfolio approach across corporate dining, restaurants, and cafes, plus centralized procurement and operations, differentiates it from competitors. Its goal is to provide dependable, high-quality catering and hospitality, grow its brand portfolio, and optimize costs to deliver value to clients and stakeholders.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Reading, United Kingdom
Founded: 2011

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