Senior Product Manager
Support Experience
Posted on 3/25/2024
Ramp

501-1,000 employees

Comprehensive finance platform for corporate card management, bill
Company Overview
Ramp is a comprehensive financial platform that streamlines corporate expenses, bill payments, and accounting automation, saving businesses time and money, with users reporting an average 3.5% more savings and 8x faster book closing. As the fastest-growing corporate card and bill payment platform in America, it serves a diverse range of clients from startups to global enterprises, and was named Fast Company’s 2023 Most Innovative Company in North America. The company's commitment to modernizing finance operations is evident in its user-friendly interface and responsive customer service, which have been praised for eliminating manual work and reducing human errors.
Data & Analytics
Financial Services

Company Stage

Series D

Total Funding

$1.7B

Founded

2019

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

56%

1 year growth

68%

2 year growth

177%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Product Management
Product Operations
Product Strategy
Product
Requirements
  • BA/BS in a technical or analytical field
  • Minimum 5 years of product management experience, building technical products from ideation to launch
  • Experience building products for both end customers as well as internal teams
  • Demonstrated ability to lead and influence small teams of engineers towards a common goal
  • Fluency in data and how to make data-driven product decisions
  • Experience evaluating product decisions and prioritization trade-offs
  • Ability to collaborate with multiple stakeholders and large cross-functional teams
  • Excellent written and verbal communication skills
Responsibilities
  • Deliver incredible products and experiences by combining a deep understanding of customer support delivery with creative product strategy and technical acumen
  • Own the product roadmap, priorities and execution for both our internal support tooling (agent or operator-facing apps) as well as our external support experiences (help center, chatbots, in-app support flows)
  • Help thousands of companies on Ramp more successfully manage their finances by expanding their ability to leverage the capabilities of our product
  • Leverage data and customer and agent feedback to constantly iterate and evolve product offerings
  • Contribute to the vision, strategy, and processes that allow Ramp to grow the product management function at various stages of our growth