Aspen Fiber Networks

Gigabit fiber internet and smart home

Network Support Specialist

Network Engineering & AdministrationUpdated on Nov 12

Full-timeHouston, TX, USAIn-person

About the Job

Requirements

An associate or bachelor’s degree in computer science, information technology, or a related field is required.
Proven experience in a network support or technical support role is required.
Strong knowledge of network protocols and technologies, including TCP/IP, DNS, and DHCP, is required.
Experience troubleshooting network issues and providing solutions is required.
Familiarity with routers, switches, firewalls, and other network equipment is required.
Strong problem-solving and analytical skills are required.
Strong communication and customer service skills are required.
The ability to work independently and as part of a team is required.

Responsibilities

Monitor and support client network systems to ensure smooth operation.
Troubleshoot and resolve network issues reported by clients.
Assist with installing and configuring network equipment.
Provide technical guidance and support to clients and internal teams.
Document and maintain records of network support activities and resolutions.
Stay updated on networking technologies and industry best practices.
Participate in training clients on network usage and best practices.
Collaborate with network engineers to implement network enhancements.

Desired Qualifications

Relevant certifications, such as CompTIA Network+ or CCNA, are a plus.

Network Support Specialist

Aspen Fiber Networks · Houston, United States · Full-time · Posted 2026-10-28

Workplace: on_site

Description

Aspen Fiber Networks, a leading information technology solutions provider, is looking for a proactive and detail-oriented Network Support Specialist to join our dynamic team. In this role, you will provide technical support and troubleshooting for our clients' networking needs, ensuring optimal performance and reliability of their network systems.

As a Network Support Specialist, you will work closely with clients and internal teams to diagnose and resolve network issues, provide training on network systems, and assist in the implementation of network solutions. Your expertise will contribute to delivering exceptional support and maintaining client satisfaction.

Responsibilities

Monitor and support client network systems to ensure smooth operation.
Troubleshoot and resolve network issues reported by clients.
Assist in the installation and configuration of network equipment.
Provide technical guidance and support to clients and internal teams.
Document and maintain records of network support activities and resolutions.
Stay updated on networking technologies and industry best practices.
Participate in the training of clients on network usage and best practices.
Collaborate with network engineers to implement solutions for network enhancements.

Requirements

Associate or bachelor’s degree in computer science, information technology, or a related field.
Proven experience in network support or technical support role.
Strong knowledge of network protocols and technologies (TCP/IP, DNS, DHCP, etc.).
Experience with troubleshooting network issues and providing solutions.
Familiarity with routers, switches, firewalls, and other network equipment.
Excellent problem-solving and analytical skills.
Strong communication and customer service skills.
Relevant certifications (such as CompTIA Network+, CCNA, etc.) are a plus.
Ability to work independently and as part of a team.

Benefits

Private Health Insurance
Pension Plan
Paid Time Off
Training & Development
Performance Bonus

Apply

Apply at Aspen Fiber Networks

About the Company

Aspen Fiber Networks

Gigabit fiber internet and smart home

Aspen Fiber Networks provides fiber optic internet and telecom services to homes and businesses in the Houston area. It delivers fiber-to-the-premises with gigabit speeds, IPTV, security monitoring, and smart home automation; residential plans offer symmetrical speeds, expandable Wi‑Fi, no data caps, and fixed pricing, while business plans include dedicated high-speed connectivity with static IPs, VLANs, private circuits, and 24/7 local support. The company differentiates itself with direct fiber delivery, symmetry and no data caps, fixed pricing, and a mix of home automation and security alongside enterprise-grade managed services. Its goal is to offer reliable, high-speed fiber connectivity and integrated telecom and smart-solution services to residential, commercial, and multi-tenant properties in Houston.

Company size: 1-10
Company stage: Not listed
Total funding: Not listed
Headquarters: Houston, TX
Founded: 2021

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