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Axon

Builds weapons, cameras and software for police

Networking Technical Support Representative

Customer SupportPosted on Nov 12
Full-timeScottsdale, AZ, USANo salary listed

About the Job

Requirements

  • At least 1 year of experience working in information systems and networking.
  • Strong knowledge of enterprise network equipment, including routers, firewalls, and tunnels, as well as configuration and data flow.
  • Complete or be working toward a college degree in a technical discipline.
  • Pass a Criminal Justice Information Services background check and maintain confidential, highly sensitive information.

Responsibilities

  • Provide technical support to Axon Fusus customers through phone, email, and chat, meeting or exceeding performance and quality goals.
  • Become an expert on the Axon Fusus solution, including its available apps, application programming interfaces, and new development roadmap.
  • Work with industry-standard Video Management Systems, IP cameras, and Linux networking tools.
  • Assist the Implementation team with geospatial setup of customer locations.
  • Respond to and resolve inbound customer support requests through email and telephone.
  • Troubleshoot customer support issues and follow the Axon Fusus escalation policy.
  • Document all completed work in the Axon Fusus customer relationship management support tool.
  • Participate in Axon Fusus-sponsored training and certifications to advance technical skills.

Desired Qualifications

  • Experience with security camera systems, Video Management Systems, digital video recorders, and network video recorder solutions is strongly desired.
  • Certifications such as CompTIA Network+, CompTIA Security+, or Linux+.

About the Company

Axon

Builds weapons, cameras and software for police

Axon builds public safety technology for police, emergency responders and security teams, combining connected devices with software that manages their work. Its TASER weapons and body cameras link field equipment to a cloud platform used throughout an investigation. Agencies use Axon Evidence to store recordings, control access and share case material with prosecutors, while its records and real-time operations tools organize reports and coordinate responses. Axon earns money from device sales and subscriptions that combine software, equipment upgrades and support over multiple years. Founded in 1993, Axon is headquartered in Scottsdale, Arizona.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Scottsdale, AZ
Founded
1993

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