Senior Program Manager
Amazon
Senior Program Manager
Amazon
Sells products online and rents cloud computing
Amazon seeks a talented Senior Program Manager to manage business operations for it’s Selling Partner reimbursements tool (called SAFE-T) at its India headquarters, based in Bengaluru. The ideal candidate will be enthusiastic about driving improvements to Selling Partner experience as well reduce operational costs. S/he/They will work in close partnership with operations teams, finance, forecasting & planning teams, audit teams and reimbursements owners in various geographies to identify and drive improvements. S/he/they will regularly report on metrics related to reimbursements for different business reviews and track Selling Partner feedback.
A successful candidate will be passionate about Seller Partner experience as well as operational excellence. S/he/they will be detail-oriented with an eye to identify automation and operational excellence opportunities.
S/he/they will have credibility with leadership and will be able to work in a fast-paced environment, creatively solve complex issues; in addition, the candidate will thrive in working with large data warehouse environments, has excellent verbal and written communication skills and is motivated by developing innovative and simplified solutions to help Selling Partners and operations.
Key job responsibilities
1. Identifying new opportunities for automation to eliminate reimbursement claim related tasks by using data analysis, feedback from Selling Partners and operations. Influence tech teams to launch automations and collaborate with operations to build scalable processes.
2. Identifying process improvements to reduce Selling Partner friction and operational load.
3. Partnering with reimbursement owners from various geographies to deep dive into Selling Partner feedback and metrics. Identify and implement policy changes and mechanisms to improve Selling Partner experience (SX)
4. Work in close collaboration with stakeholders and leaders from operations to identify opportunities to improve Standard Operating Procedures
5. Review upstream trends and work closely with reimbursement owners in various geographies to manage claim volume forecasting.
6. Review claim audit insights and drive action items across various geographies
7. Own business reviews on automation and SX with leadership across operations and reimbursements.
Keys to success in this role includes exceptional program management, strong communication, collaboration skills, and analytical skills. The candidate needs to be able to coordinate across multiple work streams, use data and customer anecdotes to build strong business arguments and be able to communicate clearly appropriate actions.
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Proficient in written and oral communications; able to produce concise, relevant, strategically-driven documents and presentations to leaders.
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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