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Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banker - Metropolitana Sur

Retail & Commercial BankingUpdated on Nov 3
Full-timeMexico City, CDMX, Mexico$19.2k /mo

About the Job

Requirements

  • A bachelor's degree in economic-administrative areas is desirable; having the degree title is desirable.
  • Experience as an outbound contact-center representative with telephone sales is desirable.
  • Experience as a personal banker in the financial sector, including prospecting and closing telephone sales with a client portfolio, is desirable.
  • Ability to use computer equipment and the internet effectively.
  • Ability to use digital tools and systems, including applications.
  • Ability to use Microsoft Office effectively, especially Excel or spreadsheets, and sales indicators.
  • General banking-services knowledge is desirable.
  • Knowledge of financial products is desirable.
  • Ability to handle objections to engage prospects and close sales.
  • Knowledge of contact-center operational indicators is desirable.
  • Telephone sales knowledge.

Responsibilities

  • Contact and attract preferred-segment customers, using telephone calls as the primary and sole relationship channel, to promote and advise effectively on banking products and services and build customer loyalty through personalized service.
  • Place financial products, including investment funds, credit cards, consumer credit, insurance, immediate cash, auto loans, and mortgages.
  • Manage a customer portfolio.
  • Contact, attract, and retain preferred customers by telephone to build customer loyalty to BBVA.
  • Assess customer profiles and prospect to identify the financial products and banking services that meet customers’ needs.
  • Compile and keep up to date the files of assigned Personal Banking customers.
  • Timely manage recovery of loans taken out by customers.

Desired Qualifications

  • Experience as an outbound contact-center representative with telephone sales.
  • Experience as a personal banker in the financial sector, including prospecting and closing telephone sales with a client portfolio.
  • General banking-services knowledge.
  • Knowledge of financial products.
  • Knowledge of contact-center operational indicators.
  • A bachelor's degree in economic-administrative areas.

About the Company

Banco Bilbao Vizcaya Argentaria

Global banking and financial services

Banco Bilbao Vizcaya Argentaria, commonly known as BBVA, is a multinational financial services group offering retail, commercial and corporate banking. It provides accounts, payments, lending, mortgages, investment products and financial guidance for individuals and businesses, alongside services for institutional clients. BBVA combines physical banking networks with digital channels and operates across multiple international markets. Its business spans everyday financial needs, business financing, wealth management and transaction services within the regulated banking industry. Its workforce combines specialist delivery, customer support and business operations.

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